Branch Manager A24

Timpson Group; Callington; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Free holiday homes

Uncapped bonuses

Discount card

Birthday day off

Paid day off for child’s first day at

Annual salary reviews

Social events

£1000 weekly lottery draws

Promotion prospects

Ongoing skills training

£100 bonus when you get married

Mental health support

Job summary

Timpson in Callington is looking for a Branch Manager to lead our service-based retail team. You will oversee daily customer service, key cutting, repairs and other in-store services while delivering a memorable shopper experience.

No prior experience is required as full training is provided. The role includes weekend work, driving for occasional training away from the branch, and generous weekly bonuses as part of a supportive culture.

Qualifications

• Personality over qualifications; training provided.
• Customer service in retail or hospitality is valued.
• Excellent communication and teamwork desired.

Responsibilities

• Serve customers with key cutting, watch and mobile phone repairs, engravings, shoe repairs, photo processing and dry cleaning.
• Receive in-depth training from day one to learn Timpson's procedures.
• Possess a driving licence as training may occur away from the branch.

Skills

Customer service

Communication

Retail experience

Job description

Timpson

‘One of the best places to work in the UK’ The Sunday Times

(Part of Timpson Group Limited)

Are you ready to embark on a rewarding new career? If you’ve spent time in retail or hospitality and are eager for a fresh challenge, look no further! Timpson, recognized by The Sunday Times as 'One of the Best Places to Work in the UK,' is calling for dynamic individuals to join our successful high street service team.

Position

Branch Manager appropriate* for Timpson, a Service-Based Retail Company

Location

Location: Callington (and surrounding area)

Job Type

Permanent

Pay

Pay: Starting at £25480 per annum increasing to £28500 OTE per annum following a successful trial period including uncapped weekly bonus

Hours

Hours: 40 hours over 5 days, including weekends, with overtime opportunities available post-training.

Job Description

Your day-to-day responsibilities will include serving customers with key cutting, watch and mobile phone repairs, engravings, shoe repairs, photo processing, dry cleaning and many other services.

Lack of experience is not an issue for us, as every single colleague is given in-depth training from their very first day. You’ll be walked through exactly how things are done, as we offer a fun, valuable learning experience that quickly teaches you the new skills you’ll need to succeed. We’ll set you on the path for a successful and rewarding career, and then show you how to excel at Timpson!

Driving is essential as training could be away from branch.

As part of your job role, you will be expected to Complete an act of kindness for customers or colleagues every day

What We Offer

Taking care of our colleagues is our top priority. Every year, we measure our “happiness index” to understand how our team feels and how we can improve.

In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:

• Free holiday homes
• Achievable uncapped bonuses
• Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
• An extra day off for your birthday
• Paid day off for a child’s first day at school
• Annual salary reviews
• Regular social events
• £1000 weekly lottery draws
• Excellent promotion prospects
• Ongoing skills training
• £100 bonus when you get married
• Mental health support, including free flu jabs and a 24‑hour helpline
• … and more!

Who We’re Looking For

We value personality over qualifications. Ideal candidates are positive, friendly, confident, and great communicators. We welcome applicants from all backgrounds, including ex-offenders.

Who We Are

As a family-run business since 1865, Timpson is proud to be the largest service retailer in the UK with over 1,300 stores nationwide. We pride ourselves on our culture of trust, giving colleagues the freedom to excel in their roles. If you're interested in varied work and career progression, this could be the right role for you!