Branch Manager

Booker Group; Wolverhampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Booker colleague card 10% off and 3x%2

Tesco colleague discount card 10%–15%

Tesco Mobile discount 10%

Discounts on car, pet and home ins

Free eye test with £50+ spend

Health & wellbeing support

Save As You Earn share scheme

Pension contribution matching

Life assurance

Job summary

Booker Group is seeking a Delivery Hub Supervisor to support the Area Manager and lead a Health, Safe and Legal focused team. You will maximise efficiency, ensure availability, and deliver excellent service to customers from Wolverhampton delivery hub.

You will work closely with Morning, Twilight and Night Delivery Managers to drive best-in-class service, develop colleagues, and uphold Booker’s standards across replenishment, stock control, and customer care.

Qualifications

• Team management track record.
• Strong team player.
• Excellent problem solving.
• Great understanding of customer needs.
• Experience within a Delivered Operation is preferred.
• Great coaching skills.
• Proven track record for holding people accountable.
• Ability to spot and nurture talent.
• Ability to multi task, prioritise and delegate appropriately.

Responsibilities

• Ensure replenishment activity is managed accurately, space checks and timely booking in.
• Oversee ISOS items investigation.
• Coach colleagues on milk and bread ordering to meet orders.
• Oversee Stock Control functions to ensure accuracy.
• Investigate and resolve credit issues promptly.
• Uphold Customer Service standards in branch and serve customers quickly and professionally.
• Manage Click and Collect effectively.
• Oversee that butchery tasks align with Booker policies and are ready on time.
• Ensure diary tasks are completed and recorded as needed.
• Maintain secure operations and safe environment.

Skills

Team management

Coaching skills

Problem solving

Customer focus

Accountability

Multi-tasking

Delegation

Talent development

Job description

• Location Boundary Industrial Estate Stafford Road, Ford Houses Wolverhampton
• Contract TypePermanent
• Hours38
• Closing Date 16 November, 2026
• Business Unit Makro Wholesale

Boundary Industrial Estate Stafford Road, Ford Houses WolverhamptonWV10 7EL

About the role

You will work seamlessly with the Morning, Twilight and Night Delivery Managers to support the Area Manager to ensure that the Service from your Delivery Hub is best in class. You will manage a department which is Health, Safe and Legal at all times, maximising efficiency, availability and delivering great service to our customer.

Main Responsibilities

• Ensuring that all replenishment activity is managed accurately, including space checks, that direct deliveries are dealt with effectively and that booking in is done in a timely manner.
• Overseeing that all ISOS (In Stock Off Sale) items are thoroughly investigated.
• Colleagues are trained in milk and bread ordering to ensure that all orders can be met.
• Overseeing Stock Control functions so that they arecompleted accurately.
• Ensuring that credit issues are investigated and resolved in a timely manner.
• Customer Service standards being lived in the branch and that the Customer Service team aim to serve all customers quickly, professionally, accurately and without delay.
• Making sure that Click and Collect is managed effectively.
• Overseeing that all butchery tasks are managed in line with Booker Be the Best At policies, and that customer orders are accurate and ready on time.
• Ensuring that diary tasks are completed and recorded as necessary.
• Overseeing effective security checking.
• Supporting new colleagues during their induction.
• Ensuring that all colleagues maintain a clean, tidy and safe environment in which to work.
• Leading by example, role modelling the Booker Code of Business Conduct and Win Together Behaviours.
• Building and maintaining good working relationships internally, and externally.
• Compliance with company policies and procedures and mandatory training
• Supporting a Health, Safe and Legal culture.
• Championing Diversity and Inclusion ensuring Everyone Is Welcome at Booker.

You will need

• Team management track record.
• Strong team player.
• Excellent problem solving.
• Great understanding of customer needs.
• Experience within a Delivered Operation is preferred.
• Great coaching skills.
• A proven track record for holding people accountable and delivery great standards.
• The ability to spot and nurture talent.
• The ability to multi task, prioritise and delegate appropriately.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

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