Branch Manager

City Plumbing; Whitfield; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Manager's Bonus

Company car

Retail and trade discounts

Job summary

City Plumbing is seeking a Branch Manager to lead a busy branch, drive sales, and deliver excellent customer service. You will motivate and develop the team, identify growth opportunities, and build lasting relationships with trade and retail customers.

You will promote an inclusive, high-performing culture, focus on profitability, and ensure safe operations while delivering on promises to customers. A proactive approach and strong communication are essential for success.

Qualifications

• Tenacity and resilience demonstrated in a sales environment.
• Pro-active sales approach with a desire to win and grow new business.
• Experience with customer relationship management and building partnerships.
• Excellent communication skills with customers and colleagues.
• Self-motivated and able to work independently or in a team.
• Ability to interpret financial and statistical information.

Responsibilities

• Effectively manage the branch team and resources.
• Set and promote a sales-oriented culture within the branch.
• Meet sales targets and customer demand while maximising profitability.
• Maximise margin and net profit for the branch.
• Maintain safety standards and compliance.
• Build and maintain relationships with trade and retail customers.
• Interpret and analyse financial and statistical information to inform decisions.

Skills

Tenacity

Resilience

Sales drive

New business growth

CRM experience

Communication skills

Self-motivation

Financial analysis

Job description

GoWithYourFlow

Come and join us as a results driven Branch Manager to deliver sales and exceed customer expectations whilst leading a hugely successful branch team.

The Role:

As a Branch Manager, you will be a natural leader with excellent communication and organisation skills, enabling you to motivate and develop your team. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements. The Branch Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!

Key Responsibilities:

• Effective management of the team and resource
• Setting the standard of a sales orientated culture
• Delivering against sales and customer demands while maximising profitability
• Maximising margin and net profit
• Keeping everyone safe
• Build and maintain relationships with new and existing trade and retail customers
• Ability to interpret and analyse financial and statistical information

You:

As a Branch Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.

Skills and competencies:

• Tenacity and resilience
• A pro-active approach to sales, with a strong desire and ability to win and grow new business
• Experience of customer relationship management and developing a true partnership approach
• Excellent communication skills
• Self confident and self motivated, with the ability to work on own initiative or as part of a wider team
• Ability to interpret financial and statistical information

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Managers Bonus
• Company car
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

BelongWithUs

We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an ffer of employment.