Branch Manager

General Traffic

Newton Aycliffe

On-site

GBP 42,000 - 54,000

Full time

11 days ago

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Benefits offered by this job

Dynamic working environment

Development and growth opportunities

Supportive team culture

Job summary

General Traffic in the United Kingdom seeks an experienced Branch Manager to lead branch operations, drive performance, and ensure customer satisfaction while maintaining operational efficiency and staff development.

The role requires strong leadership, organisational skills, and a proactive approach to service excellence, with focus on health, safety, and quality standards across the branch.

Qualifications

Be able to demonstrate excellent computer literacy. A prior knowledge of Phocas, MAM, Autocat, Parts Link, Word and Excel would be a distinct advantage.
Have extensive experience within the motor trade, particularly in dealing with customer service issues.
Have extensive knowledge of our brands and products and be able to discuss the differentiation between brands and quality.
Ideally, have worked within a team and progressed to a supervisory level.
Have experience of working within H&S and HR guidelines.
Be flexible and understand that a ‘can do’ attitude is the only way to make a success of this role.

Responsibilities

To provide continual, profitable growth for the branch.
To communicate, review, coach and motivate staff, recognising achievement and performance.
To address staff issues and maintain high performance standards.
To strengthen relationships with our customers and encourage additional business.
To explore the reasons for customer drift and address them efficiently.
To address any customer issue that affects the branch's performance.
To negotiate payment and warranty issues face to face with customers, maintaining a favourable outcome for the business and an amicable relationship with the customer.
To take complete responsibility for all operational functions within the branch.
To maximise the sales performance of both the branch and the individuals.
To continually improve every aspect of the branch systems and procedures, maximising efficiency and accuracy.
To ensure excellent standards are maintained in all areas. Particularly, branch and vehicle cleanliness and staff PPE and uniform.
To continually develop and train staff ensuring that you have a selection of multi skilled personnel able to perform different roles.
To manage casual staff, cover thus maintaining maximum service levels at all times.
To take responsibility for all health and safety and housekeeping considerations within the branch.

Skills

Leadership

Customer service

Communication

Team supervision

Problem solving

Computer literacy

Flexibility

Health & Safety

Tools

Phocas

MAM

Autocat

Parts Link

Word

Excel

Job description

Since its inception in 1983, General Traffic has become a leading provider of automotive spares in the North West and the Midlands. As a family-owned business, we pride ourselves on our commitment to quality service and customer satisfaction.

Job Summary

We are seeking an experienced and motivated Branch Manager to lead our branch operations and drive business performance. The ideal candidate will demonstrate strong leadership and organisational skills, effective communication abilities, and a commitment to delivering excellent customer service while ensuring operational efficiency, team development, and achievement of business objectives.

Key Responsibilities

To provide continual, profitable growth for the branch.
To communicate, review, coach and motivate staff, recognising achievement and performance.
To address staff issues and maintain high performance standards.
To strengthen relationships with our customers and encourage additional business.
To explore the reasons for customer drift and address them efficiently.
To address any customer issue that affects the branch's performance.
To negotiate payment and warranty issues face to face with customers, maintaining a favourable outcome for the business and an amicable relationship with the customer.
To take complete responsibility for all operational functions within the branch.
To maximise the sales performance of both the branch and the individuals.
To continually improve every aspect of the branch systems and procedures, maximising efficiency and accuracy.
To ensure excellent standards are maintained in all areas. Particularly, branch and vehicle cleanliness and staff PPE and uniform.
To continually develop and train staff ensuring that you have a selection of multi skilled personnel able to perform different roles.
To manage casual staff, cover thus maintaining maximum service levels at all times.
To take responsibility for all health and safety and housekeeping considerations within the branch.

Qualifications

Be able to demonstrate excellent computer literacy. A prior knowledge of Phocas, MAM, Autocat, Parts Link, Word and Excel would be a distinct advantage.
Have extensive experience within the motor trade, particularly in dealing with customer service issues.
Have extensive knowledge of our brands and products and be able to discuss the differentiation between brands and quality.
Ideally, have worked within a team and progressed to a supervisory level.
Have experience of working within H&S and HR guidelines.
Be flexible and understand that a ‘can do’ attitude is the only way to make a success of this role.

What We Offer