Branch Manager

Osprey Engineering Solutions; Leicester; On-site; GBP 55,000 - 65,000; Full time

Job summary

Osprey Engineering Solutions in Leicester seeks an experienced Branch Manager to take full ownership of the local branch, leading internal staff and mobile technicians to drive growth and ensure safe, efficient operations. You will manage people, inventory, quality, and health & safety while expanding the business in the local area.

You will lead the team, recruit and coach staff, handle sales and quotations, and maintain ISO standards across QMS, HSE, and environmental controls.

Qualifications

• Minimum 2 years managing a branch operation.
• Proven track record in business development or direct sales.
• Experience assembling hoses (qualification preferred).
• Experience administering quality and health & safety systems.
• Experience with inventory management.
• Fork lift licence preferred (not essential).
• Good numeracy and IT literacy.

Responsibilities

• Take overall responsibility for branch performance and standards.
• Lead, develop, and motivate branch and mobile team members.
• Ensure professional customer service and timely communication.
• Assemble hoses from patterns or drawings.
• Handle call-outs during and out-of-hours.
• Respond to quotations and price within guidelines.
• Maintain ISO-quality, health & safety, and environmental systems.
• Provide technical support to hose technicians.
• Recruit, train, and coach staff to meet targets.
• Manage inventory and stock checks, keep records updated.

Skills

Leadership

Branch operations

Business development

Sales

Inventory management

IT literacy

Quality & HSE systems

Tools

Forklift licence

Job description

Branch Manager – Hydraulics Industry

Location: Leicester

About the Role

Osprey Engineering Solutions are hiring on behalf of a well-established company within the hydraulics industry. We're looking for an experienced Branch Manager to take full ownership of one of their local branches — leading a team of internal staff and mobile technicians, driving local business growth, and ensuring day-to-day operations run smoothly and safely.

This is a hands-on leadership role. You'll manage people, inventory, quality, and health & safety, while also getting out into the local area to build the business and hit sales targets — all within agreed budgets.

What You'll Be Doing

• Taking overall responsibility for the branch's performance and standards
• Leading, developing, and motivating your branch and mobile team members
• Ensuring the whole team delivers professional, timely communication and excellent customer service
• Assembling hoses from patterns or customer-supplied drawings
• Handling call-outs, both during working hours and out-of-hours
• Responding to quotation requests, pricing within company guidelines
• Acting as Quality Management Representative — maintaining Health & Safety, Quality, and Environmental Management systems to ISO standards and group targets
• Providing technical support to internal and mobile hose technicians
• Recruiting, training, and coaching your team to meet objectives
• Carrying out and documenting checks and inspections
• Managing inventory, including regular stock checks
• Maintaining high branch housekeeping standards at all times
• Managing counter sales and cash transactions per company procedure
• Keeping systems and records accurate and up to date
• Key holding — opening and closing the branch

What We're Looking For

• Ability to lead, develop, influence, and inspire a team
• Minimum 2 years' experience directly managing a branch operation
• Proven track record in business development and/or direct sales
• Proven experience assembling hoses (relevant qualification preferred)
• Experience administering company quality and health & safety systems
• Experience with inventory management
• Fork lift truck licence preferred
• Good numeracy skills
• Good level of IT literacy