Branch Manager

CCH Group; Gloucester; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Leadership opportunities

Team development

Ongoing support

Care awards

Job summary

CCH Group is seeking an experienced Branch Manager for our Gloucester operation. You will lead a dedicated care team, including Care Coordinators and Field Supervisors, ensuring high-quality personal care, regulatory compliance, and branch growth.

With NVQ Level 5 or equivalent knowledge and strong budget management, you will develop and implement local strategies, monitor service delivery, and champion exceptional care for our community.

Qualifications

• Proven leadership experience in domiciliary/home care.
• NVQ Level 5 or equivalent regulatory knowledge.
• Solid budget management and commercial skills.

Responsibilities

• Lead and grow the branch team to deliver high-quality personal care.
• Ensure staffing levels meet service demands and standards.
• Maintain regulatory compliance and governance with regulators and contract holders.
• Drive branch growth and excellent customer service.

Skills

Leadership

Budget management

Business acumen

Commercial awareness

Regulatory knowledge

Education

NVQ Level 5

Job description

Company Description

Branch Manager

Cheltenham - Office No. G11, GF North Warehouse, Gloucester Docks, Gloucester, GL1 2EP

Salary: £36,855

Are you a dynamic leader with a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Branch Manager and play a key role in shaping the future of home care in your community.

At CCH Group, we blend national strength with local expertise, delivering 1.5 million hours of care each month across 260+ locations. As a Branch Manager, you’ll lead a dedicated care team—including Care Coordinators and Field Care Supervisors —ensuring outstanding service, driving compliance, and growing your branch, all while making a real difference in people’s lives.

Job Description

The role of the Registered Manager is to manage the day to day activity and to grow a successful care team who individually deliver personal care services to our service users. In the running of the branch, you will be accountable for ensuring the correct number of suitably qualified care workers are available to meet the service demands, that the care work is of the required standard and that all processes are followed and correctly controlled and documented.

You will also be responsible for compliance for quality internally and for regulators and contract holders.

What We Offer:

• Leadership Opportunities: Grow your career with a trusted sector leader.
• Team Development: Build and develop a high-performing care team.
• Ongoing Support: Access top-tier experts and innovative systems.
• Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

Qualifications

What You’ll Bring:

Experienced Leadership: You’re an efficient, organized Domiciliary Manager with a passion for community care. Ideally, you hold an NVQ Level 5 qualification or have a strong understanding of the statutory and regulatory framework relating to our services. Solid budget management, business acumen, and commercial skills are essential for success.

Additional Information

Who We Are:

At CCH Group, our vision is to become the best place to work in care. Our mission is to expand our reach so that those in need of care are never forgotten or alone. We achieve this by nurturing our people, elevating their roles in society, and transforming lives together.

Our Values:

• COMMUNITY: We are stronger together. One team building a culture where our customers and people thrive.
• COURAGE: We boldly shape a better future, tackling challenges head-on.
• HEART: We are passionate and dedicated—we love what we do because what we do matters.

Ready to Take the Next Step?

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.