Branch Manager

Allscreens Nationwide Ltd; Eye; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Staff discounts

25 days holiday

Training & apprenticeships

Progression opportunities

Employee assistance

Job summary

East of England Co-op in Eye, Suffolk, is seeking a Branch Manager to lead our local store and drive outstanding customer service and operational excellence. You will manage day-to-day operations, staff development, and customer experience to deliver strong local results.

The role requires hands-on leadership in a busy retail environment, with a focus on community engagement, cost control, and compliance. Training and progression opportunities are available within our cooperative network.

Qualifications

• Experience in a food retail or customer service environment.
• Excellent interpersonal and communication skills.
• Commercially aware with a drive to improve turnover.
• Able to lead a team and develop colleagues.

Responsibilities

• Lead and support the branch team.
• Deliver exceptional customer service.
• Grow branch turnover and profitability, including cost control.
• Ensure safe and legal operation, including DPS duties.
• Build relationships with customers, other stores and Head Office.
• Promote membership and engagement.

Skills

Team leadership

Customer service

Interpersonal skills

Commercial awareness

IT literacy

Numeracy

Literacy

Job description

We are looking for a Branch Manager for our store in Eye, Suffolk.

Set in the heart of one of Suffolk's most picturesque market towns, Eye offers the perfect blend of historic charm, a thriving local community and easy access to the beautiful Suffolk countryside.It's a place where customers know your name, colleagues take pride in what they do, and every day presents an opportunity to make a genuine difference.

Want to know more? Take a look at our job description attached to the bottom of this webpage.

Our working patterns are non-contractual.Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

What you’ll be doing

• Lead and support the branch team
• Ensure that the branch delivers exceptional standards and customer service
• Growing the branch's turnover and profitability (e.g. managing costs, including personnel)
• Make sure that the branch is operating safe and legally (including acting as the DPS)
• Establish the branch as the convenience retailer trusted most by its local community
• Build relationships with other stores, customers and Head Office/support colleagues
• Promoting membership

The person we are looking for

You don't necessarily need to have managed a store before - we will provide you with the training and skills you need to succeed - but you will have demonstrated first-class team leadership in previous role(s).

• Experience of working in a food retail or customer service environment
• Great interpersonal skills, able to effectively communicate with stakeholders at all levels
• Commercially astute
• Driven, determined and resilient
• Good level of literacy, numeracy and IT literacy
• Self-aware, with commitment to continued professional and personal development

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 25 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment.We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.