Branch Manager

Arco; Basildon; On-site; GBP 32,000 - 36,000; Full time

Job summary

Join Arco, the UK's leading safety experts, as a Branch Manager in Basildon. This role involves overseeing branch operations, driving sales growth, and managing a dedicated team to deliver exceptional customer service. Alongside a competitive salary and benefits, you will lead initiatives that support our mission to enhance service quality while ensuring safety and compliance.

Benefits

32 days holiday including bank holidays

Annual bonus up to 10%

Pension and Life Assurance scheme

Employee Assistance Programme

Community Volunteering days

High street retailer discounts via MyArco Perks

Qualifications

• Proven experience in managing high-performing sales teams in a retail environment.
• Strong understanding of delivering excellent customer service.
• Good understanding of Health & Safety procedures.

Responsibilities

• Manage all branch operations including driving sales, maximizing profitability.
• Lead a team of sales advisors to achieve cash sales targets.
• Ensure compliance with Health and Safety regulations and customer service standards.

Skills

Customer Service

Sales Management

Team Development

IT Skills

Job description

About The Role

Are you a dynamic leader ready to drive success and inspire a high-performing team? We’re looking for a passionate Branch Manager to take charge of every aspect of branch operations - maximising sales, boosting profitability, and delivering exceptional customer service. If you thrive in a fast-paced environment where safety, service, and success go hand-in-hand, this is your opportunity to lead from the front and make a real impact!

Leading our store in Basildon, the Branch Manger will directly manage a small team of Branch Sales Advisors and be tasked with driving the team to deliver cash sales targets for customers who visit the store, and customers who spend with us in the region but don’t visit the store.

Key responsibilities include:

• Coordinating all sales activities of Branch colleagues including new business account activity and campaign management to deliver the sales forecast
  
• Driving and delivering the performance and management of selected customer accounts and the contact strategy within Branch
  
• Supporting and driving sales campaigns through customer site visits, interaction via telephone, leaflet distribution and other sales activity
  
• Being responsible for the people management of all Branch colleagues; providing coaching, development and performance management support
  
• Accountability for the delivery of the Hire and Vending proposition within Branch, including people management, stock control, customer service and generating sales leads
  
• Building strong relationships with customers, key vendors stakeholders, as well as national and local sales teams to ensure delivery of excellent customer service
  
• Executing a marketing activity plan, including merchandising in line with agreed campaigns and analysing relevant performance data and take appropriate actions to maximise sales
  
• Managing the cost base of the Branch in line with agreed expenditure targets
• Being accountable for the Health and Safety, audit compliance, cash, stock, security and maintenance of the Branch and team

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

• Up to £36,000 starting salary dependant on experience plus up to 10% annual bonus
  
• 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
  
• 2 fully paid Community Volunteering days every year
  
• An excellent pension and Life Assurance scheme
  
• A huge range of high street retailer discounts to help with cost of living via MyArco Perks
  
• Free, 24-hour access to our Employee Assistance Programme
  
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards – we’re proud to have employees who have worked for us for 40 years

The ideal Branch Manager will be/have:

• Proven experience of developing and managing high performing sales teams within a store/ retail environment, ideally in B2B sales
  
• Expert understanding of how excellent customer service is delivered
  
• Strong IT skills required
  
• Comprehensive knowledge of market and competition desirable
  
• Good understanding of Health & Safety procedures
  
• Driving licence preferred

About Us

With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge.

We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together.

Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas; to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come.
Be Safe, Be Yourself, Be Your Best.