Branch Director

Everywhen; Tonbridge; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Everywhen in Tonbridge, United Kingdom, seeks a senior Insurance Broking Branch Director to lead a branch, deliver the local P&L and drive growth through improved retention, cross-sell and new client acquisition.

You will set performance standards, lead the team, manage insurer relationships and ensure regulatory compliance while collaborating with regional leadership and balancing customer outcomes with business objectives.

Qualifications

• An experienced people leader with a track record of delivering sales growth within a regulatory framework.
• Demonstrable management experience within insurance and knowledge of placement and insurer relationships.
• Proven ability to deliver top and bottom-line growth and to manage client relationships both organically and inorganically.
• Able to improve business performance, income and employee engagement in a regulated environment through effective sales planning.
• Strong commercial leadership with financial awareness and understanding of market dynamics, performance and drivers.
• Significant experience in managing a P&L budget.
• Robust understanding of business processes and capability to lead innovation and change.
• Excellent communication and interpersonal skills with the ability to build relationships across the organisation and travel as needed.

Responsibilities

• Lead and motivate the Branch team to deliver excellent customer outcomes while meeting Consumer Duty requirements.
• Oversee risk management and ensure compliance with quality assurance standards, monitoring trends and implementing mitigations.
• Collaborate with the Regional Director to identify barriers to retention or new sales and promote growth opportunities.
• Highlight operational needs to the Regional Director to optimise resources, standardise processes and drive continuous improvement with meaningful MI.

Skills

People leadership

Sales growth

Insurance industry knowledge

P&L management

Stakeholder management

Regulatory compliance

Communication

Travel flexibility

Job description

It’s an exciting time at Everywhen, as through our continued growth and transformation journey, we are looking for Branch Director in our Tonbridge office.

This journey brings a new, exciting opportunity for a skilled and experienced Insurance professional to join us as an Insurance Broking Branch Director. This new Branch Director role acts as the senior leader at a Branch level and will have overall accountability of all aspects of branch business(s).

In this role you will have overall accountability for the delivery of the local P&L and be responsible for driving growth through improved retention, cross sales, and new client sales. As the senior local leader, you will set the standards of performance and behaviour, acting as a role model to others and leading and motivating the whole Branch team ensuring that they have the correct knowledge, skills, capacity, and resources to grow sales.

The primary focus of this role is providing strong, effective leadership of the Branch, driving and implementing the regional strategy and being accountable for the branch P&L. Overseeing all aspects of branch trading in line with budgets, and constantly reviewing the market and relevant sectors to understand new opportunities, performance against competitors in the market, identify challenges and threats from external competition and maintain key internal relationships with stakeholders.

Some of the key responsibilities include:

• At branch level, you will lead and support the team to deliver the best customer outcomes meeting all Consumer Duty requirements whilst working collaboratively with your Regional Director to achieve financial targets for both your branch, region, and the whole GI business.
• Lead on all aspects of risk management, implementing plans which ensures every colleague meets risk and, where applicable, quality assurance requirements ensuring effective monitoring which highlights trends to enable actions and mitigations to be put into place.
• Work in collaboration with your Regional Director to highlight potential barriers to retention or new sales and promote opportunities for business growth, sharing good practice and ideas.
• Constructively highlight to the Regional Director any operational needs or requirements to ensure an optimal customer journey - balancing customer satisfaction and technical standards; implementing solutions, optimising resources, and managing workflow; driving standardisation and continuous improvement in the Branch, tracked, and monitored by meaningful MI.

What we are looking for:

• An experienced people leader who has a strong track record of delivering sales growth and leading teams to deliver revenue targets within a regulatory framework.
• Demonstrable experience in a management role within insurance and extensive knowledge of the insurance industry specifically placement and insurer relationships
• Proven track record of delivering both top and bottom-line performance and growth, organically and inorganically. Experience of managing client relationships
• Able to improve business performance, income, and employee engagement within a regulated environment through effective sales planning.
• Strong commercial leader with a commercial focus and financial awareness, e.g. understanding of the external market, company performance, market intelligence, business drivers, etc.
• Significant, proven experience of managing a P&L Budget
• A robust understanding of business processes and performance levers Ability to demonstrate leadership of driving new ideas and innovation.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels across our organisation. Flexibility to travel you must be available to travel to our various offices and attend meetings which could include overnights stays.

This is a unique chance for an ambitious individual with a proven record who is looking for their next career move within Insurance in a fast paced, challenging and highly rewarding role.

#AIB #LI-TM1 #LI-Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.