Branch Customer Advocate — In-Branch & Digital Support

Description This; Tendring; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Wellbeing support

Volunteer days

Training and development

Performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Dovercourt, Tendring is looking for a Customer Representative to welcome customers in branch and support them by phone and online. You'll handle everyday transactions, queries and guide customers to banking services and digital tools.

The role is permanent, full-time, 35 hours per week, Monday to Saturday, with Wednesday closure at branch; some calls on savings line. You’ll be part of a multi-skilled team, committed to fairer finances and great customer experiences.

Qualifications

• No banking experience required; customer service passion helps.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Job description

Nationwide in Dovercourt, Tendring is looking for a Customer Representative to welcome customers in branch and support them by phone and online. You'll handle everyday transactions, queries and guide customers to banking services and digital tools.

The role is permanent, full-time, 35 hours per week, Monday to Saturday, with Wednesday closure at branch; some calls on savings line. You’ll be part of a multi-skilled team, committed to fairer finances and great customer experiences.