Branch Colleague / Mobile Colleague A12

Timpson Ltd; Cambridge; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free holiday homes

Achievable uncapped bonuses

Discount card

An extra day off for your birthday

Paid day off for child's first day at

Annual salary reviews

Regular social events

£1000 weekly lottery draws

Excellent promotion prospects

Ongoing skills training

£100 bonus when you get married

Mental health support

free flu jabs

24-hour helpline

Job summary

Timpson in Cambridge is seeking a friendly, customer‑focused team member to join our service-based retail family. Starting salary £26,520 per year, rising to £26,660 after a successful trial, plus uncapped weekly bonuses. 40 hours over 5 days including weekends, with overtime after training. Full training ensures you grow with opportunities across our high street stores.

This is a permanent full‑time role with a strong culture of promotion, training, and team support at Timpson Cambridge.

Qualifications

• No formal qualifications required; extensive training provided from day one.
• Strong communication and customer-service mindset encouraged.

Responsibilities

• Serve customers with key cutting, watch and mobile phone repairs, engravings, shoe repairs, photo processing and dry cleaning.
• Learn on the job with comprehensive training and guidance to develop new skills.
• Complete an act of kindness for customers or colleagues every day.

Job description

Timpson

One of the best places to work in the UK' The Sunday Times

(Part of Timpson Group Limited)

Are you ready to embark on a rewarding new career? If you've spent time in retail or hospitality and are eager for a fresh challenge, look no further! Timpson, recognized by The Sunday Times as 'One of the Best Places to Work in the UK,' is calling for dynamic individuals to join our successful high street service team.

Position: Branch Manager/ Branch Colleague/ Mobile for Timpson, a Service-Based Retail Company

Location: Cambridge (and surrounding area)

Job Type: Permanent / Full Time

Pay: Starting at £26,520 per annum increasing to £26,660 per annum following a successful trial period plus uncapped weekly bonus

Hours: 40 hours over 5 days, including weekends, with overtime opportunities available post-training.

Job Description

Your day-to-day responsibilities will include serving customers with key cutting, watch and mobile phone repairs, engravings, shoe repairs, photo processing, dry cleaning and many other services.

Lack of experience is not an issue for us, as every single colleague is given in-depth training from their very first day. You'll be walked through exactly how things are done, as we offer a fun, valuable learning experience that quickly teaches you the new skills you'll need to succeed. We'll set you on the path for a successful and rewarding career, and then show you how to excel at Timpson!

As part of your job role, you will be expected to Complete an act of kindness for customers or colleagues every day

What We Offer

Taking care of our colleagues is our top priority. Every year, we measure our happiness index to understand how our team feels and how we can improve.

In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:

• Free holiday homes
• Achievable uncapped bonuses
• Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
• An extra day off for your birthday
• Paid day off for a child's first day at school
• Annual salary reviews
• Regular social events
• £1000 weekly lottery draws
• Excellent promotion prospects
• Ongoing skills training
• £100 bonus when you get married
• Mental health support, including free flu jabs and a 24-hour helpline
• and more!

Who We're Looking For

We value personality over qualifications. Ideal candidates are positive, friendly, confident, and great communicators. We welcome applicants from all backgrounds, including ex-offenders.

Who We Are

As a family-run business since 1865, Timpson is proud to be the largest service retailer in the UK with over 1,300 stores nationwide. We pride ourselves on our culture of trust, giving colleagues the freedom to excel in their roles.If you're interested in varied work and career progression, this could be the right role for you!