Branch Colleague / Branch Manager A27

Timpson Group; Croydon; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free holiday homes

Uncapped bonuses

Discount card

Birthday day off

Paid day off for child’s first day at.

Annual salary reviews

Regular social events

£1000 weekly lottery draws

Promotion prospects

Ongoing skills training

£100 bonus when you get married

Mental health support

Free flu jabs

24-hour helpline

Job summary

Timpson is recruiting for a Mobile Branch Colleague/Branch Manager role in Croydon with full-time hours and a starting salary of £26,520 per year, rising to £26,624 after a training period. The role involves high street service delivery, training from day one, and a strong emphasis on kindness and customer satisfaction.

You’ll perform a range of services including key cutting, repairs, engravings, and dry cleaning, with weekend work and uncapped weekly bonuses as part of the package.

Qualifications

• No prior experience required; comprehensive training provided from day one.
• Excellent communication and customer-service skills encouraged.
• Positive, friendly attitude and confident approach valued.

Responsibilities

• Serve customers with key cutting, watch and mobile phone repairs, engravings, shoe repairs, photo processing and dry cleaning.
• Provide a helpful, learning-focused environment to quickly acquire new skills.

Skills

Customer service

Communication

Friendly

Job description

Timpson

‘One of the best places to work in the UK’ The Sunday Times

(Part of Timpson Group Limited)

Are you ready to embark on a rewarding new career? If you’ve spent time in retail or hospitality and are eager for a fresh challenge, look no further! Timpson, recognized by The Sunday Times as 'One of the Best Places to Work in the UK,' is calling for dynamic individuals to join our successful high street service team.

Position:

Mobile Branch Colleague/Branch Manager for Timpson, a Service-Based Retail Company

Location:

Croydon, Purley, Streatham (and surrounding area)

Job Type:

Permanent Full Time

Pay:

Starting at £26520.00 per annum increasing to £26624.00 per annum following a successful trial period including uncapped weekly bonus

Hours:

40 hours over 5 days, including weekends, with overtime opportunities available post-training.

Job Description:

Your day-to-day responsibilities will include serving customers with key cutting, watch and mobile phone repairs, engravings, shoe repairs, photo processing, dry cleaning and many other services.

Lack of experience is not an issue for us, as every single colleague is given in-depth training from their very first day. You’ll be walked through exactly how things are done, as we offer a fun, valuable learning experience that quickly teaches you the new skills you’ll need to succeed. We’ll set you on the path for a successful and rewarding career, and then show you how to excel at Timpson!

As part of your job role, you will be expected to Complete an act of kindness for customers or colleagues every day

What We Offer:

Taking care of our colleagues is our top priority. Every year, we measure our “happiness index” to understand how our team feels and how we can improve.

In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:

• Free holiday homes
• Achievable uncapped bonuses
• Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
• An extra day off for your birthday
• Paid day off for a child’s first day at school
• Annual salary reviews
• Regular social events
• £1000 weekly lottery draws
• Excellent promotion prospects
• Ongoing skills training
• £100 bonus when you get married
• Mental health support, including free flu jabs and a 24-hour helpline
• … and more!

Who We’re Looking For:

We value personality over qualifications. Ideal candidates are positive, friendly, confident, and great communicators. We welcome applicants from all backgrounds, including ex-offenders.

Who We Are:

As a family-run business since 1865, Timpson is proud to be the largest service retailer in the UK with over 1,300 stores nationwide. We pride ourselves on our culture of trust, giving colleagues the freedom to excel in their roles. If you're interested in varied work and career progression, this could be the right role for you!