Branch Care Manager

Helping Hands Home Care; Cannock; Presencial; GBP 40.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Refer-a-friend bonus scheme

National qualifications support

Descripción de la vacante

Helping Hands Cannock is seeking a Branch Care Manager to lead community-based care delivery, inspiring teams and upholding the highest quality standards. You’ll guide regulatory compliance and strengthen relationships with healthcare partners while driving growth with heart and confidence.

You’ll manage budgets and KPIs, collaborating with Operations, People, Quality, Finance and Marketing to deliver outstanding outcomes for customers and teams.

Formación

• Passion for people, care and community.
• Experience leading teams and driving strong performance.
• Excellent communication and relationship-building skills with internal and external partners.
• Strong commercial awareness with budget, KPI and business-performance experience.
• Solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills with ability to thrive in a fast-moving environment.
• Comfort using data, systems and technology to inform decision-making.
• Experience working with third-party providers, contractors or partners.

Responsabilidades

• Lead your branch with warmth and clarity, building a high-performing, values-driven team.
• Ensure every customer receives outstanding care, including regular visits, respite and Live-in services.
• Maintain full regulatory compliance across services and drive a culture of continuous improvement.
• Build strong relationships with healthcare professionals, local authorities, GPs and partners to grow customers and reputation.
• Collaborate with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency and service delivery.
• Support Area Care Manager and leaders by sharing best practices and embedding a culture of excellence.

Conocimientos

People leadership

Communication

Budget management

Regulatory compliance

Educación

Level 5 Leadership & Management for Care

Descripción del empleo

Branch Care Manager

Application Deadline: 21 December 2026

Department: West 6

Employment Type: Permanent - Full Time

Location: Cannock

Reporting To: Nic Harding

Compensation: GBP 40,000 / year

Description

Earn up to GBP 44,800 a year | Up to GBP 40,000 base salary + GBP 4,800 bonus potential

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Registered Care Manager, you'll lead the delivery of exceptional care within your local community. You'll guide and inspire your team, uphold the highest quality standards, and make sure every customer receives safe, personalised support they can rely on. It's a role with real influence, shaping services, strengthening relationships, and helping your branch grow with heart and confidence.

What you'll do

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services - championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a "right first time" culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands' reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

What you'll bring

• A real passion for people, care and community.
• Experience leading teams, inspiring others, building capability, and driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence both internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.
• Experience working with third-party providers, contractors or partners.
• A flexible, adaptable mindset and a drive to deliver meaningful results.

Desirable:

• Experience in the care sector or a related field.
• Level 5 qualification in Leadership and Management for Care (or willingness to work towards it).
• Knowledge of CQC or CIW regulatory standards.
• Previous management experience within care

Why Helping Hands?

• Clear career development pathways and genuine opportunities to grow.
• 25 days' annual leave (rising to 27 with service).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.