Branch Business Manager — Local Banking Growth & Impact

Nationwide Group; Reading; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Annual bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub

Job summary

Nationwide Group is seeking a Branch Business Manager for Thames Valley, covering Reading and Oxford. You will be the local face of Nationwide's Business Banking, building trusted relationships with business customers and communities to identify opportunities and deliver exceptional service.

This permanent, full-time role (35 hours/week, 1 in 3 Saturdays) involves managing branches across the Reading and Oxford area, helping customers access the right support, lending solutions and business

Qualifications

• Experience delivering excellent customer outcomes in a regulated environment.
• Proven ability to build trusted relationships and understand customer needs.
• Excellent communication and influencing skills to engage a wide range of customers.
• Ability to identify customer needs and connect them with appropriate products and services.
• Good judgement balancing customer outcomes with risk management.
• Experience managing multiple priorities in a fast-paced branch setting.
• Proven track record of working compliantly within regulatory requirements.

Responsibilities

• Support customers throughout their relationship with Nationwide, handling onboarding and servicing.
• Develop customer journeys to ensure good outcomes and referrals to other teams.
• Discuss finance needs with customers and provide lending decisions within delegated authority after training.
• Build Business Banking knowledge and capability in colleagues and help identify opportunities for products.
• Ensure conduct and regulatory compliance while achieving customer outcomes.

Skills

Customer relationship management

Business banking knowledge

Communication skills

Interpersonal skills

Regulatory awareness

Strategic thinking

Job description

Nationwide Group is seeking a Branch Business Manager for Thames Valley, covering Reading and Oxford. You will be the local face of Nationwide's Business Banking, building trusted relationships with business customers and communities to identify opportunities and deliver exceptional service.

This permanent, full-time role (35 hours/week, 1 in 3 Saturdays) involves managing branches across the Reading and Oxford area, helping customers access the right support, lending solutions and business