Branch Business Manager - Swindon

Nationwide; Swindon; Presencial; GBP 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Competitive pension

Performance-related bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health & wellness

Volunteering days

Descripción de la vacante

Nationwide in Swindon is seeking a Branch Business Manager to lead local business banking activities, deepen customer relationships, and drive growth within a defined branch and market area.

You will manage onboarding, servicing, and lending discussions within delegated authority, while coaching colleagues to strengthen Business Banking knowledge and deliver compliant outcomes. A permanent, full-time role with a 35-hour week.

Formación

• Experience delivering excellent customer outcomes in a regulated environment.
• Proven ability to build trusted relationships and understand customer needs.
• Excellent communication and influencing skills with diverse customers and colleagues.
• Skilled in identifying customer needs and connecting to appropriate products or support.
• Good judgement and decision-making balancing customer outcomes with risk.
• Experience managing multiple priorities and follow-up in a fast-paced environment.
• Proven track record of working accurately and compliantly within regulatory requirements and risk frameworks.
• Willingness to learn and develop Business Banking knowledge and capability.

Responsabilidades

• Support customers throughout their relationship with Nationwide, from onboarding to servicing, owning the customer journey.
• Discuss financing options with customers and develop knowledge through training to lend within delegated authority.
• Provide training and coaching to branch colleagues on Business Banking to build expertise.
• Connect customers with specialist support for needs beyond authority and ensure proper follow-up.
• Collaborate with teams to identify opportunities and referrals for products and services.
• Maintain compliance with conduct requirements and risk controls while delivering great customer outcomes.

Conocimientos

Customer outcomes

Relationship building

Communication

Needs identification

Judgement & risk

Multi-priority management

Regulatory compliance

Learning & development

Descripción del empleo

As a Branch Business Manager, you’ll be the local face of Nationwide’s Business Banking proposition. By building trusted relationships and delivering great customer experiences, you’ll play an important role in supporting local businesses and communities to thrive.

Working across a defined branch and local market area, you’ll develop connections with business customers, introducers and community networks to identify and progress new business opportunities.

Where you’ll be working

We’re looking for a Local Branch Business Manager for our branch in Swindon, Wiltshire.

This role is a permanent position, working full-time, 35 hours per week, Monday to Saturday.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

If you want to find out more about using AI in our recruitment process, please read more here .

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support .

Please note that should you be successful in securing this role, the job title on our internal systems will be Local Business Manager.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

You’ll support customers throughout their relationship with Nationwide, from onboarding and everyday servicing to more complex needs, owning the customer journey to ensure good outcomes. By understanding each customer’s ambitions, you’ll deepen relationships, make referrals to other teams where appropriate and help them access the right support to start, run and grow.

You’ll talk to customers about finance where it could help their business and, through our training and accreditation programme, develop the knowledge and confidence to make lending decisions within your delegated authority. We’ll provide training, coaching and ongoing support to help you build your Business Banking expertise, lending knowledge and professional capability. For needs beyond your authority, you’ll connect customers with specialist support and make sure they receive the right follow-up.

You’ll also help branch colleagues build their Business Banking knowledge and confidence so they can recognise when a business customer could benefit from our products and services. In everything you do, you’ll focus on achieving the right outcomes for customers while working accurately, managing risk and meeting conduct and compliance requirements.

About you

As a minimum, you’ll have/be:

• Experience delivering excellent customer outcomes in a customer-focused role within a regulated environment
• Proven ability to build trusted relationships and understand customer needs
• Excellent communication and influencing skills, with the confidence to engage effectively with a wide range of customers and colleagues
• Skilled in identifying customer needs and connecting customers with the most appropriate products, services or support
• Good judgement and decision-making skills, balancing customer outcomes with effective risk management
• Experience managing multiple priorities, customer relationships and follow-up activity in a fast-paced environment
• Proven track record of working accurately and compliantly within regulatory requirements and risk frameworks
• A willingness to learn and develop Business Banking knowledge and capability

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 6119
• Apply Before 11/12/2026, 11:55 PM