Branch Assistant/Driver

TN United Kingdom; Shrewsbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a friendly and hardworking team as a Branch Assistant/Driver in Shrewsbury! This role offers a chance to work in an established business where employees are valued and rewarded. You'll be responsible for customer service, managing orders, and ensuring a clean and safe environment. Enjoy up to 33 days of holiday, quirky perks, and career opportunities across 27 branches in the UK and Ireland. If you're ready to contribute to a successful team and grow your skills, this position is perfect for you!

Benefits

Up to 33 days holiday

Employee rewards

Employee assistance programme

Retail discount scheme

Cycle to work scheme

Career opportunities

Training and development investment

Auto-enrolment pension scheme

Life assurance

Qualifications

• Proven experience in a similar environment.
• Professional telephone manner and customer-first approach.

Responsibilities

• Staying updated with company products and promotions.
• Accurately processing and picking order requests.
• Building relationships with customers and suppliers.

Skills

Customer service

Multitasking

Communication

Time management

Education

Good standard of education including maths and English

Job description

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Vacancy for a Branch Assistant/ Driver based in Shrewsbury to work in our friendly, hardworking, and established team. Our employees are key to our business and our values reflect this daily which enables us to move our already successful, well-established business forward.

We offer:

• Up to 33 days holiday including Bank Holidays (with service).
• Employee rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finishes, long lunch, coffee and/or lunch on us.
• Employee assistance programme including fitness classes, podcasts, advice toolkits, and confidential counselling services.
• Retail discount scheme across major high street stores, hospitality venues, holidays, and days out.
• Cycle to work scheme
• Career opportunities available throughout the business across our 27 branches in the UK and Ireland.
• Training and development investment including on-the-job training, apprenticeships, and self-development courses.
• Auto-enrolment pension scheme
• Life assurance

To be suitable for this role, you should have a good standard of education including maths and English, a professional telephone manner, and proven experience in a similar environment. You should possess a customer-first approach, work well in a team and independently, and be able to multitask (e.g., picking stock, answering calls, replying to emails). The ability to work under pressure and meet deadlines is essential.

Main duties of the role include:

• Staying updated with all company products, training, sales initiatives, and promotions to effectively inform customers.
• Developing detailed knowledge of the FSW product portfolio to advise customers confidently.
• Accurately processing and picking order requests for stock items for customer collection or delivery.
• Building excellent relationships with colleagues, customers, and suppliers via in-person, telephone, and email communication.
• Handling customer requests, orders, and complaints promptly and accurately to ensure satisfaction.
• Preparing the branch trade counter and customer area to be fully stocked, clean, and appealing.
• Serving customers at the trade counter according to company standards.
• Raising competitive sales quotations and following up to complete sales.
• Sourcing and ordering non-stocked items from other branches or via the Purchasing Department.
• Maintaining stock levels and participating in stock takes.
• Managing product returns efficiently, including warranty items.
• Keeping branch administration organized, including filing, records, and health and safety documentation.
• Maintaining a safe, clean environment, complying with health and safety policies, including PPE usage.
• Undertaking driver duties as required, which necessitates a full UK driving license.
• Ensuring vehicle safety before journeys, conducting daily vehicle checks, reporting defects, and completing trip logs.
• Driving safely, adhering to traffic laws, and maintaining vehicle cleanliness.
• Keeping accurate delivery records and submitting documentation timely.