Branch Assistant

Epwin Group; Wolverhampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company pension

Generous staff discount

TELUS discounts

Job summary

Epwin Group is looking for a Branch Assistant to join our Wolverhampton team. You will work with colleagues to deliver excellent customer service at the trade counter and in the warehouse, while supporting health and safety compliance and efficient deliveries.

The role requires a full driving licence; a forklift licence is preferred but training will be provided. You will contribute to branch targets and gain comprehensive on-the-job and online training in a friendly, dynamic environment.

Qualifications

• Excellent customer service and teamwork skills are essential.
• Ability to work to health and safety guidelines.
• Willingness to learn and adapt in a branch environment.
• Full valid driving licence required; forklift licence preferred but not essential.

Responsibilities

• Provide excellent customer service at the trade counter.
• Support branch team to maintain high standards in counter and warehouse.
• Assist with health and safety compliance.
• Handle multi-drop deliveries and drive when required.
• Work with Branch Manager to meet performance targets.
• Cover in the branch when needed and remain energetic and friendly.
• Be versatile and support all branch operations.
• Engage in on-the-job and online training.

Skills

Customer service

Teamwork

IT literacy

Driving license

Forklift license (preferred)

Tools

Forklift license

Job description

Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that. We are a growing, dynamic business and we're looking for team players to grow with us. If you've got a can-do, will-do attitude and an eagerness to learn, you're exactly the kind of person we're looking for. The role of a Branch Assistant:

• Works together with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse.
• Has a can-do/will-do attitude and able to work within a small team.
• Assist with health and safety compliance.
• Is competent with multi-drop deliveries.
• Work with the Branch Manager and the rest of the team to achieve branch performance targets.
• Provide cover in the branch when required.
  Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require.
• Be versatile and prepared to assist in all aspects of running the branch.
• Must have a full valid driving license. A forklift truck license would be preferable but if not, training will be provided.
• Previous experience in a driving role would be advantageous.
• Good organisational skills and be IT literate.
• Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience. Full training will be provided
• Previous driving experience
  Company pension.
• Generous staff discount.
• The chance to join a vibrant, progressive company that looks after their people.
• The opportunity to voice your ideas and help shape the future of the business.
• Real career prospects for the right people within any of the many businesses within the Epwin Group Plc.
• Enrolment within "TELUS" which entitles the employee to discounts at many high-street and online retailers as well as a wider range of additional benefits.
• Monthly awards where our people are recognised for outstanding contributions.
• On the job and on-line training. We invest in our people.