Assistant Branch Manager (Office based)

Antifriction

Swansea

On-site

GBP 25,000 - 32,000

Full time

12 days ago

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Benefits offered by this job

Competitive salary

25 days annual leave

EAP

Wellbeing plan

Paid sick leave

Bonus schemes

Staff rewards

Birthday recognition

Long service awards

Free parking

On-site parking

Cycle to work scheme

Company events

Job summary

Antifriction is seeking a proactive Branch Support Manager for our Swansea branch (SA6 8RA). You will assist the Branch Manager to ensure top quality customer service, run the branch efficiently, and maintain momentum in a busy environment.

You will engage with customers by phone, email and in person, use stock/order systems, and perform light warehouse tasks. IT literacy is important, and some leadership experience is useful for this in-person role.

Qualifications

Customer service experience of 4 years is required.
Management experience of 2 years is preferred.
Full UK driving license is required.
Based in Swansea or surrounding area.

Responsibilities

Assist Branch Manager to deliver high levels of customer service.
Support branch operations to run efficiently and safely.
Handle orders, stock checks, and customer accounts.
Provide IT system support and basic office admin tasks.
Assist with light warehouse duties and dispatch preparation.

Skills

Customer service

IT literacy

Teamwork

Leadership

Administrative skills

Management experience

Job description

The Role

Working in our Swansea Branch (based in Swansea SA6 8RA), you will support our Branch Manager to ensure the highest level of customer service to our customers and will help manage the branch. You’ll ensure the branch runs like clockwork: effectively, efficiently, and always in line with company procedures. This isn't a "sit behind a desk" role; it’s about leadership, pace, and maintaining the momentum of a busy branch. We are one of the largest providers of industrial components in the UK and this role will help us ensure we are delivering excellent customer service. Dealing with customers on the phone, via email and in person, you will also use our computer systems for tracking orders, checking stock and dealing with customer accounts and enquiries. IT literacy in important although system training will be given. Light warehouse duties will also be involved including checking goods in and preparing for dispatch. You must be a team worker with excellent customer service skills and strong administrative skills. Some management experience would be useful.

Key Duties and Responsibilities

PeopleSupport the Branch Manager in implementing a customer driven philosophy through all team members. Support the Branch Manager to ensure adequate training and on-going development of all branch staff including branch systems and procedures. Ensure that all company policies and procedures are adhered to e.g Health & Safety, Holiday and Sickness, Recruitment, motor report forms etc. and, in the absence of the Branch Manager, that the branch is adequately staffed at all times. CustomersEnsure that the highest level of customer service is provided at all times by self and all team members. Serve customers at the Branch counter taking orders, collecting them from stores and processing payment for goods purchased. Place orders for goods not in stock, at customer's request. Take calls from existing and new customers to provide a helpful and professional service. AdministrationTo be aware and implement the Company Systems and Procedures and ensure that other branch staff do the same. Use the system as per company procedure for tracking stock to make available for customers, checking customers' accounts, dealing with general enquiries. EnvironmentIn the absence of the Branch Manager, to ensure the security of the branch is administered correctly and that the assets in his/her charge, are secure and accurately accounted for. In the absence of the Branch Manager, to ensure the appearance of all branch vehicles, personnel and property is kept to acceptable standards. To maintain all company property including electrical and IT equipment to a reasonable standard. Stocks and warehouseIn support of the Branch Manager, ensure branch is accurately stocked in line with company guidelines and that the stock ordering, condition and checking is of the highest standards and in line with company policy. SalesSupport the Branch Manager to ensure that the branch plays an active role in the company promotions. PurchasingEnsure a good relationship with front line suppliers and regular communication. Ensure that company stocks are utilized first. Support the Branch Manager in use of preferred suppliers and negotiation of other arrangements in accordance with company policy. CommunicationAttend company/branch meetings as requested. Support the Branch Manager in the management of branch staff. Personal DevelopmentConstantly strive to develop their own ability and contribute ideas and skills to branch/company development.

Key benefits