Box Office Leader: Live Events & Guest Experience

Academy Music Group Limited; Glasgow; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave for new parents

Job summary

Academy Music Group Limited, based in Glasgow, is seeking a Box Office Manager to oversee the box office operations for O2 Academy Glasgow. You will ensure smooth ticketing, excellent customer service, and effective liaison with Ticketmaster and promoters.

The role requires experience in a live entertainment box office, strong leadership, and the ability to work irregular hours including weekends and holidays to deliver outstanding service to audiences and clients.

Qualifications

• Experience in a box office environment within the live entertainment industry.
• Significant experience in ticketing platforms.
• Proven track record in customer service.
• Strong communication and diplomacy skills.
• Outstanding attention to detail with strong organisation skills.

Responsibilities

• Manage an efficient and smooth box office service.
• Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments.
• First-class customer service to clients and audiences.
• Maintain strong relationships with clients, partners and audiences.
• Ensure accurate and timely sales of all ticketed events.
• Monitor ticket allocations to maximise sales through Ticketmaster.
• Supervise and train all casual box office employees.
• Proactively manage all accessible ticketing requirements and communications.
• Financial reporting and administration.
• Reconciliation and cash management following AMG procedures.

Skills

Box office experience

Ticketing platforms

Customer service

Communication skills

Attention to detail

Organisational skills

Tools

Microsoft Office

Job description

Academy Music Group Limited, based in Glasgow, is seeking a Box Office Manager to oversee the box office operations for O2 Academy Glasgow. You will ensure smooth ticketing, excellent customer service, and effective liaison with Ticketmaster and promoters.

The role requires experience in a live entertainment box office, strong leadership, and the ability to work irregular hours including weekends and holidays to deliver outstanding service to audiences and clients.