Box Office Manager, Glasgow

Academy Music Group Limited; Glasgow; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave for new parents

Job summary

Academy Music Group Limited, based in Glasgow, is seeking a Box Office Manager to oversee the box office operations for O2 Academy Glasgow. You will ensure smooth ticketing, excellent customer service, and effective liaison with Ticketmaster and promoters.

The role requires experience in a live entertainment box office, strong leadership, and the ability to work irregular hours including weekends and holidays to deliver outstanding service to audiences and clients.

Qualifications

• Experience in a box office environment within the live entertainment industry.
• Significant experience in ticketing platforms.
• Proven track record in customer service.
• Strong communication and diplomacy skills.
• Outstanding attention to detail with strong organisation skills.

Responsibilities

• Manage an efficient and smooth box office service.
• Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments.
• First-class customer service to clients and audiences.
• Maintain strong relationships with clients, partners and audiences.
• Ensure accurate and timely sales of all ticketed events.
• Monitor ticket allocations to maximise sales through Ticketmaster.
• Supervise and train all casual box office employees.
• Proactively manage all accessible ticketing requirements and communications.
• Financial reporting and administration.
• Reconciliation and cash management following AMG procedures.

Skills

Box office experience

Ticketing platforms

Customer service

Communication skills

Attention to detail

Organisational skills

Tools

Microsoft Office

Job description

Job Summary

Venue: O2 Academy Glasgow Company: Academy Music Group Location: Glasgow Reports to: General Manager Working hours: Full-time

The role

The Box Office Manager is an integral position within the team, to provide seamless and exceptional customer and client services and our audiences. You will contribute to the effective running of our core business objectives and commercial targets, be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers. Our team O2 Academy Glasgow is one of the city’s leading live music and club venues, where our shows and events are as diverse as the individuals within them. The successful candidate will be contributing to an innovative team to ensure high-quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

About you

• Experience in a box office environment within the live entertainment industry
• Significant experience in ticketing platforms
• Proven track record in customer service
• Proficient in Microsoft Office packages
• Strong communication and diplomacy skills
• Outstanding attention to detail with strong organisation skills

What we need

• Strong client and customer service experience
• Demonstrable leadership and motivation of others
• Passion and enthusiasm for the live events industry
• Ability to work with sensitive and embargoed information
• Ability to manage situations, work well under pressure and handle difficult situations with tact
• Flexibility to work irregular hours (weekends/evenings/public holidays)
• Willingness to build positive working relationships
• A proactive organiser in problem-solving who can negotiate solutions

What you’ll be doing

• Manage an efficient and smooth box office service
• Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
• First-class customer service
• Maintain first-rate relationships with clients, partners, and audiences
• Ensure accurate and timely sales of all ticketed events
• Monitor ticket allocations to maximise sales through Ticketmaster
• Ensure all paperwork and reporting are completed and professionally retained
• Supervise and train all casual box office employees
• Proactively manage all accessible ticketing requirements and communications
• Financial reporting and administration
• Reconciliation and cash management following AMG procedures
• Ensure all paperwork and reporting are completed accurately, efficiently and professionally retained.
• Management of ticket stock and Ticketmaster equipment
• Support the Company’s charitable and guest ticketing services, following the AMG guestlist procedure and reconciliation.
• Troubleshoot and report technical issues
• Work collaboratively with the venue team, partners and Company head office
• Publicly represent the venue and Company in a professional manner

Equal opportunities

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

About us

Our company Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media.

APPLICATION DEADLINE: Wednesday 30th September 2026. We reserve the right to close applications at any time.

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Roadie Babies helping new parents care for their babies on work trips
• Free live events through our exclusive employee ticketing program

We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

There is no bigger stage for your career.

Recognised for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world‑class teams specialise in all aspects of the live entertainment industry, from ground‑breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.