Assistant Ticketing Manager

Legends Global (Europe); Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 Days Annual Leave

Life Assurance

5% Pension Contribution

Healthshield Cover

Employee Assistance Programme

Eye Care Support

Employee Referral Scheme

Job summary

Legends Global (Europe) Wembley, England, United Kingdom is seeking an Assistant Ticketing Manager to oversee a dynamic customer-focused ticketing service and assist the Head of Ticketing in developing the OVO Arena Wembley operation. NB – role requires evening/weekend/bank holiday work as dictated by the diary.

The role focuses on end-to-end ticketing, sales optimisation, and strong collaboration with promoters and ticketing partners to deliver excellent customer experiences during major live

Qualifications

• Experienced in ticketing, box office or event operations.
• Commercially minded and detail oriented.
• Exceptional communicator with strong relationship building.
• Highly organised and adaptable to fast-paced live events.
• Proactive team player focused on continuous improvement and customer experience.

Responsibilities

• Own the end-to-end ticketing journey from launch to show day.
• Maximise ticket sales and venue performance through smart configurations.
• Lead Box Office operations on event days and other duties.
• Build strong relationships with promoters and stakeholders with reporting.
• Drive operational excellence and maintain accurate seating plans and records.

Skills

Ticketing experience

Box office operations

Event delivery

Tools

Ticketing software

Job description

Assistant Ticketing Manager Legends Global (Europe) Wembley, England, United Kingdom

The Venue

Steeped in history and alive with energy, OVO Arena Wembley is one of the UK’s most iconic live entertainment venues. From its Olympic legacy to welcoming over one million fans a year, the 12,500-capacity arena has hosted the biggest names in music and global events for generations ; A legendary stage for unforgettable moments.

The Role

The Assistant Ticketing Manager will provide a dynamic customer focused ticketing retail service and assist the Head of Ticketing in managing and developing the ticketing operation for OVO Arena Wembley.

NB – this role requires being able to work evenings/weekends/bank holidays as the diary dictates.

The Responsibilities

Own the end-to-end ticketing journey, managing events from launch through to show day, ensuring accurate event set-up, inventory management and seamless coordination with promoters and ticketing partners.

Maximise ticket sales and venue performance, optimising seating configurations, managing holds and allocations, advising on pricing structures, and identifying opportunities to drive revenue while maintaining an excellent customer experience.

Lead Box Office operations on event days, delivering efficient, customer-focused service and overseeing ticketing activity across evenings, weekends and major live events.

Build strong relationships with promoters and stakeholders, providing sales reporting, event reconciliations and expert ticketing support to ensure successful event delivery.

Drive operational excellence, maintaining accurate ticketing systems, records and seating plans while continuously improving processes, collaborating across departments and supporting customer issue resolution.

What we're looking for

Experienced in ticketing, box office or event operations, with a strong understanding of event set-up, ticket inventory management and live event delivery.

Commercially minded and detail-oriented, with the ability to analyse sales performance, manage event configurations and identify opportunities to maximise revenue.

An exceptional communicator, confident working with promoters, clients, customers and colleagues to build effective relationships and deliver outstanding service.

Highly organised and adaptable, able to manage multiple priorities, meet tight deadlines and remain calm under pressure in a fast-paced live entertainment environment.

A proactive team player and problem solver, committed to continuous improvement, health and safety compliance, and delivering exceptional customer experiences.

What can we offer?

25 Days Annual Leave - Work hard, rest well.

Life Assurance - Peace of mind knowing your loved ones are protected.

5% Pension Contribution - Helping you prepare for a bright future.

Healthshield Cover - Support with dental, physio, counselling and more for you and your children.

Employee Assistance Programme - AXA Health support whenever you need it.

Eye Care Support - Vouchers and contributions towards glasses.

Employee Referral Scheme - Recommend great people and get rewarded.

Recruitment Process Outlined

1st Stage - Introductory Online Interview with Hiring Manager

2nd Stage - Face to Face Interview at the venue with Hiring Team

Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and - where relevant to the role - a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.