Food & Beverage Supervisor

Legends Global (Europe); Manchester; On-site; GBP 1,378,000 - 1,929,000; Part time

Benefits offered by this job

Competitive Rate of Pay

Flexible Working

Fortnightly Pay

Sociable Workforce

Opportunities to Grow

Job summary

AO Arena Manchester is seeking an F&B Retail Supervisor to oversee daily food and beverage service areas for general admission customers, manage staff, uphold service standards and safety compliance.

We are looking for candidates with pace, passion and personality to lead the bars on the concourse that welcomes up to 22,000 fans per show. This role offers flexible shifts and growth opportunities within Legends Global.

Qualifications

• Proven supervisory experience in food and beverage.
• Strong customer service and conflict-resolution skills.
• Excellent leadership and interpersonal abilities.
• Solid understanding of F&B operations, health regulations and stock control.

Responsibilities

• Supervise and lead a team of servers, bartenders, and other F&B staff to provide excellent customer service.
• Assign daily tasks and ensure proper workflow during service hours.
• Provide ongoing training, support, and performance feedback to team members.
• Ensure staff maintain professionalism and positive attitudes.
• Monitor guest satisfaction and address concerns promptly.
• Assist in event setup, promotions, and special occasions as needed.
• Coordinate between kitchen and service staff to ensure timely service.
• Maintain inventory records and manage stock levels effectively.
• Monitor costs, portions, and wastage to protect margins.
• Ensure compliance with health and safety regulations.

Skills

Staff supervision

Customer service

Leadership

Communication

F&B operations

Inventory management

Job description

The Venue

A true powerhouse of live entertainment, AO Arena is one of the enigmatic indoor arenas on the planet, welcoming more than 30 million fans since 1997. From era-defining music moments to major sporting spectacles, the arena sits at the heart of Manchester’s global reputation for live events. Following a £50 million transformation, AO Arena continues to set the standard of live entertainment both in Manchester and on the world stage.

The Role

The F&B Retail Supervisor is responsible for overseeing the daily operations of the food and beverage service areas to our general admission customers, ensuring smooth operations and high-quality guest experiences. This includes managing staff, maintaining service standards, coordinating with kitchen and front-of-house teams, and ensuring compliance with safety and hygiene regulations.

We are looking for candidates with pace, passion and personality! Our Casual Supervisors oversee the bars on our concourse that welcomes up to 22,000 people every show night, so having the right energy and attitude is so important.

The Responsibilities

• Supervise and lead a team of servers, bartenders, and other F&B staff to provide excellent customer service.
• Assign daily tasks and ensure proper workflow during service hours.
• Provide ongoing training, support, and performance feedback to team members.
• Ensure staff always maintain professionalism and positive attitudes.
• Ensure guest satisfaction by monitoring the service quality and responding to any concerns or complaints in a timely and professional manner.
• Assist in the preparation and delivery of special events, banquets, or promotions as needed.
• Handle guest inquiries, provide recommendations, and ensure an outstanding dining experience.
• Coordinate between the kitchen and service staff to ensure food and beverage orders are prepared and served promptly.
• Maintain accurate inventory records and ensure that stock levels are managed effectively.
• Monitor and control food and beverage costs, including portion control, wastage, and pricing.
• Ensure compliance with all health and safety regulations, including food handling, sanitation, and hygiene standards.

What We're Looking For

• Proven experience in the food and beverage industry, preferably in a supervisory role.
• Experience in customer service, handling customer complaints, and resolving issues effectively.
• Strong leadership and interpersonal skills with the ability to motivate and guide a team.
• Excellent communication skills (verbal and written).
• In-depth knowledge of F&B operations, including service standards, health regulations, and inventory management.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Availability to work flexible hours, including evenings, weekends, and public holidays as required.

What's in it for you?

• Competitive Rate of Pay - Earn a strong hourly rate for your work.
• Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
• Fortnightly Pay - Get paid every two weeks for the shifts you've worked.
• Sociable Workforce - Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it's a great environment to meet people, make friends, and be part of exciting live events.
• Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• As part of the application, candidates will be asked to record a short video response to a couple of questions, allowing us to get to know you beyond your CV.
• Applications and videos will be reviewed by the Legends Global team, with successful candidates invited to an induction and interview at AO Arena.

Any offer of work will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and - where relevant to the role - a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.