Boutique Hotel Reservations Specialist

Axiom Hospitality Limited; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts across Axiom hotels

28 days holiday (33 with tenure)

Wagestream pay access

Free meals on shift

Referral bonuses

Job summary

Guild Hotel Marble Arch in London is seeking a detail-oriented Booking Services Agent to manage reservations and ensure a seamless booking experience for guests. You will handle inquiries, process bookings, and provide exceptional service to maximise guest satisfaction and revenue opportunities.

The role emphasizes accuracy, timely communication, and collaboration with front office, sales, and revenue teams to optimise occupancy.

Qualifications

• Previous experience in reservations, front office, or a customer service role within hospitality is preferred.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong attention to detail and accuracy when processing bookings and guest information.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in hotel reservation systems and Microsoft Office.
• Customer-focused with a proactive approach to problem-solving.

Responsibilities

• Handling incoming reservation inquiries via phone, email, and online booking channels.
• Processing individual and group reservations accurately, ensuring all guest requirements are met.
• Providing clear and professional communication to guests regarding booking confirmations, modifications, and cancellations.
• Maximizing revenue opportunities by upselling room types, packages, and additional services.
• Coordinating with the front office, sales, and revenue management teams to optimize occupancy and availability.
• Maintaining up-to-date knowledge of hotel facilities, promotions, and local attractions to assist guests effectively.
• Ensuring all reservations are inputted accurately into the hotel's booking system and guest profiles are updated.
• Handling payment transactions and ensuring adherence to hotel policies and procedures.
• Monitoring reservation trends and providing feedback to management on booking patterns.
• The ideal person for this role will be enthusiastic about change, focused on details, and trusting.

Skills

Reservations

Front office

Customer service

Communication

Attention to detail

Multitasking

MS Office

Tools

Hotel reservation systems

Microsoft Office

Job description

Guild Hotel Marble Arch in London is seeking a detail-oriented Booking Services Agent to manage reservations and ensure a seamless booking experience for guests. You will handle inquiries, process bookings, and provide exceptional service to maximise guest satisfaction and revenue opportunities.

The role emphasizes accuracy, timely communication, and collaboration with front office, sales, and revenue teams to optimise occupancy.