Boutique Assistant - Harrods

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in luxury retail is seeking enthusiastic individuals to join their team. This role offers a unique opportunity to immerse yourself in the world of High Jewellery, where you will assist in creating memorable customer experiences. You will support the sales team, process transactions, and uphold the brand's prestigious image. With a focus on personal development, you will receive comprehensive training to enhance your skills and knowledge. If you are passionate about customer service and eager to grow your career in a dynamic environment, this position is perfect for you.

Qualifications

• Experience in luxury retail or hospitality is preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Assist Sales Associates during the selling ceremony.
• Support sales team in daily clientelling activities.
• Act as a brand ambassador for the Maison.

Skills

Customer Service

Communication

Operational Skills

Attention to Detail

Team Collaboration

Learning Agility

Interest in High Jewellery

Tools

CRM Systems

Digital Tools

Job description

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Do you have previous experience in retail, particularly in the field of luxury or the service sector (hospitality, tourism)?

Do you have the ability to work in a fast-paced and dynamic retail environment?

Are you a confident communicator with a passion for personalised customer service?

Do you strive for excellence and demonstrate a high attention to detail?

Do you have good operational skills and a strong learning agility?

Are you a proactive person with a collaborative team spirit?

Do you have an interest in High Jewellery?

Are you available to work department store retail hours, including weekends?

What are we expecting from you?

• Assisting Sales Associates during the selling ceremony and presentation
• Processing sales, including payment procedures and gift wrapping
• Supporting the sales team in their daily clientelling activities
• Acting as a true brand ambassador for the Maison and upholding the in-store client journey
• Ensuring development of knowledge and skills through self-training
• Reviewing and implementing efficiencies in back-office areas, whilst contributing to operational tasks and abiding by procedures
• Enhancing expertise of digital tools across sales, CRM, stock, omnichannel, and back office

More than a role… We recruit for a career!

By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how, and creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. During the recruitment process, you will meet the Boutique Director and HR Business Partner. Otherwise, you will receive an email informing you that your application has not been successful.