Boutique Assistant - Harrods

Richemont; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious High Jewelry Maison where creativity and excellence thrive. This exciting role offers the opportunity to work in a dynamic retail environment, assisting in the sales process and supporting a passionate team. As a brand ambassador, you will ensure an exceptional client journey while developing your skills and knowledge in luxury retail. With a focus on employee career development, you will receive comprehensive training in the Maison's history and expertise. If you have a passion for personalized customer service and a keen interest in High Jewelry, this could be the perfect opportunity for you.

Qualifications

• Experience in luxury retail or service sector is essential.
• Strong operational skills and high attention to detail required.

Responsibilities

• Assist Sales Associates during sales presentations.
• Support daily clientelling activities and uphold brand standards.
• Enhance expertise in digital tools across sales and back office.

Skills

Retail Experience

Customer Service

Communication Skills

Attention to Detail

Operational Skills

Team Spirit

Learning Agility

Interest in High Jewelry

Tools

CRM Systems

Digital Tools

Job description

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Do you have previous experience in retail, particularly in the field of luxury or the service sector (hospitality, tourism)?

Do you have the ability to work in a fast-paced and dynamic retail environment?

Are you a confident communicator with a passion for personalised customer service?

Do you strive for excellence and demonstrate a high attention to detail?

Do you have good operational skills and a strong learning agility?

Are you a proactive person with a collaborative team spirit?

Do you have an interest in High Jewellery?

Are you available to work department store retail hours, including weekends?

What are we expecting from you?

Assisting Sales Associates during the selling ceremony and presentation

Processing the sale, including payment procedures and gift wrapping

Supporting the sales team in their daily clientelling activities

Acting as a true brand ambassador for the Maison and upholding the in-store client journey

Ensuring development of knowledge and skills through self-training

Reviewing and implementing efficiencies to back-office areas, whilst contributing to a variety of operational tasks and abiding by procedures

Enhancing expertise of digital tools across sales, CRM, stock, omnichannel and back office

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Boutique Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.