Boutique Assistant - Harrods

Van Cleef & Arpels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in luxury retail seeks passionate individuals to join their team in London. This role offers the opportunity to immerse yourself in a world of high jewelry, where you will assist in delivering exceptional customer experiences. You will support sales associates, engage with clients, and enhance your skills through comprehensive training. This position not only emphasizes personal development but also fosters a collaborative environment that values excellence and attention to detail. If you are proactive and thrive in a fast-paced setting, this is the perfect opportunity to build a rewarding career.

Qualifications

• Experience in luxury retail or service sectors like hospitality.
• Strong operational skills and ability to work in a dynamic environment.

Responsibilities

• Assist Sales Associates during sales and presentations.
• Support the sales team in clientelling activities.
• Act as a brand ambassador and uphold the client journey.

Skills

Customer Service

Communication Skills

Operational Skills

Attention to Detail

Team Collaboration

Learning Agility

Tools

CRM Software

Digital Tools

Job description

Are you a good match?

Do you have previous experience in retail, particularly in the field of luxury or the service sector (hospitality, tourism)?

Do you have the ability to work in a fast-paced and dynamic retail environment?

Are you a confident communicator with a passion for personalised customer service?

Do you strive for excellence and demonstrate a high attention to detail?

Do you have good operational skills and a strong learning agility?

Are you a proactive person with a collaborative team spirit?

Do you have an interest in High Jewellery?

Are you available to work department store retail hours, including weekends?

What are we expecting from you?

Assisting Sales Associates during the selling ceremony and presentation

Processing the sale, including payment procedures and gift wrapping

Supporting the sales team in their daily clientelling activities

Acting as a true brand ambassador for the Maison and upholding the in-store client journey

Ensuring development of knowledge and skills through self-training

Reviewing and implementing efficiencies to back-office areas, whilst contributing to a variety of operational tasks and abiding by procedures

Enhancing expertise of digital tools across sales, CRM, stock, omnichannel and back office

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Boutique Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.