Bothy Host

Heckfield Place; Hook; On-site; GBP 26,000; Full time

Job summary

A leading company in hospitality is seeking a Bothy Host to offer exceptional guest service at their country estate. The role involves welcoming guests, conducting tours, and ensuring high standards of service while maintaining guest confidentiality. This opportunity allows you to be part of a creative team committed to a unique experience.

Benefits

Basic salary of £25,987.50

Tronc allocation (£7,800+ per annum)

Increased holiday allowance

Vitality healthcare cover

Employee assistance programme

Life assurance scheme

50% F&B discount

Company sick pay

Enhanced maternity pay

Enhanced paternity pay

Recruit a Friend bonus (£1000)

Monthly employee recognition scheme

Free staff meals

Discount on Wildsmith Skin products

Qualifications

• Previous customer service experience required.
• Excellent oral and written English communication skills.

Responsibilities

• Provide a warm, friendly, and professional welcome to all guests.
• Conduct tours for Bothy guests and maintain guest profiles.
• Coordinate guest consultation records with therapists.

Skills

Customer service experience

Oral and written communication

Computer skills

Job description

We are looking for Bothy Host for our wonderful Bothy.

As a key member of the team you will endeavour to offer this opportunity to every visitor and in every interaction that takes place at the Bothy. To understand and share the slow time of Heckfield estate and weave the Bothy into its landscape, connecting all back to nature.

The position will offer you an opportunity to work on a beautiful country estate and be a part of an exceptional team which strive to deliver exceptional customer service to each other and guests.

Position responsibilities include but aren't limited to:

• Provide a warm, friendly and professional welcome to all guests
• Maintain the highest standard of guest service by following the Bothy Protocols and displaying genuine care and attention to detail.
• Conduct tours for Bothy guests. Act as an ambassador for the Bothy at all times.
• Consistently record guest preferences accurately updating guest profiles and communicating any relevant information to colleagues.
• Ensure guest confidentiality is maintained at all times including data protection, medical details, and any information provided in confidence by the client.
• Excellent oral and written English communicational skills
• Previous customer service experience
• Good computer skills
• Co-ordinate guest consultation records with therapists and ensure all necessary information of guests are shared with therapist in time
• Ensure you feel fully confident in all aspects of the spa operational system
• Complete daily opening and closing procedures as per operating manual
• Liaise with other hotel departments to ensure guest needs are met and communicated
• Maintain a good knowledge of all aspects of Heckfield Place.

Benefits:

Basic salary of £ 25,987.50 PA

· Tronc (Allocation for 2024 was £7,800+ per annum / per person based on full time hours)

· Increased holiday allowance

· Vitality healthcare cover

· Employee assistance programme

· Life assurance scheme (from day one, covering up to 2x your annual salary)

· 50% F&B discount when dining in our restaurants

· Company sick pay

· Enhanced maternity pay

· Enhanced paternity pay

· Recruit a Friend bonus (£1000)

· Monthly employee recognition scheme

· Annual employee parties

· Free staff meals

· 50% discount on Wildsmith Skin products

· Heckfield Plus - online discounts

· New baby gift

· Christmas gift

At Heckfield we pride ourselves on providing training, development and a chance to progress within the company. If you would like to work in a collaborative and creative environment, please apply now.