Administration Manager

Cardiff and Vale University Health Board; Staines-upon-Thames; On-site; GBP 32,000 - 42,000; Full time

Job summary

Alliance Medical is seeking an Administration Manager to lead the administrative teams, including booking staff and receptionists, and to drive performance against targets and governance standards. The role requires strong leadership, change management, and excellent customer care to support patients and referrers.

The successful candidate will work closely with the Unit Manager to monitor financial performance, implement improvements, and ensure compliance with contractual terms and regulatory

Qualifications

• Experience leading administrative teams in healthcare or similar setting.
• Proven track record in achieving targets and managing budgets.
• Strong change management and process improvement skills.

Responsibilities

• Lead and develop the administrative team to meet internal targets and standards.
• Manage staffing, rostering, training, and performance appraisals.
• Ensure access to timely administrative and patient services with high customer care.
• Monitor contracts and referrals, and support financial performance of units.
• Collaborate with Unit Manager to implement improvements and new procedures.
• Maintain up-to-date knowledge of regulatory standards and governance.

Skills

Leadership

People management

Communication skills

IT skills

Planning skills

Project management

Financial acumen

Tools

MS Office

Contract management

Job description

We have a fantastic opportunity for an Administration Manager to join our team. The Administration Manager will be responsible for the Administration teams . This includes Booking staff and Receptionists., You must be able to lead, manage and develop the administrative team(s) such that they assist in meeting and exceeding internal targets, external standards and revenue/margin goals. This must be done in accordance with local, regional, UK and Company strategies and governance protocols, alongside current regulatory standards. It will require effective administrative, patient, people, customer and change management skills.,

• To work in partnership with the Unit Manager in achieving strategic objectives of the Unit(s)
• To manage, engage, support, coach and develop the administrative team(s) in line with company procedures such that the team(s) achieve their agreed goals
• To maintain effective resourcing through appropriate staff planning, rostering, training, management of absence/holidays and implementation of appropriate controls
• To provide regular feedback on performance of the administrative staff to the Unit Manager
• To undertake 6 monthly and annual appraisal of the administrative staff in conjunction with the Unit Manager
• To plan, guide, organise and monitor the daily administrative functions within the Unit(s)
• To handle patient and customer issues with the highest standard of customer care, discretion and sensitivity
• To work in partnership with the Unit Manager to secure the financial performance and achieve/surpass the budgetary objectives and of the Unit(s)
• To highlight to the Unit Manager any change in referring trends which may impact either positively or adversely on revenue and/or throughput to enable appropriate action to be taken to control costs or improve revenues
• To assist the Unit Manager in building contacts and relationships with existing and potential new referrers covered by existing contractual arrangements
• To monitor trends in referrals continuously in order to identify opportunities to increase business and to pick up indicators of potential dissatisfaction, highlighting any changes immediately to the Unit Manager
• To address promptly any issues which might deter referrals
• To maintain up-to-date knowledge of the contracts impacting on the imaging services within the Unit(s), their terms and conditions, expiry dates and the pattern of performance against agreed standards.
• To support the Unit Manager in adherence to strategic and operational reporting requirements
• To continuously improve efficiency of the administrative functionality through measurement of processes and implementing new ideas
• To assist in the management and implementation of the Continuous Improvement model including new systems, procedures, processes and staff engagement and training
• To maintain and develop strong working relationships with the host site
• To ensure, where KPI targets are under the direct control of Alliance Medical, that those pertaining to waiting and reporting times are met
• To lead key changes for your team(s), contributing to and implementing new strategies using structured methods including project management methods in partnership with other functions as necessary. good knowledge around finance knowledge around the management of contracts
• requirement to write procedures and keep these up to date
• the ability to manage in high pressured situations
• excellent IT skills
• excellent communication skills
• excellent planning skills
• Must have the right to work in the UK without the need for sponsorship. Alliance Medical are Europe's leading independent provider of imaging services.

This is a great opportunity for someone who is looking to further their career in administration. Please note that we will be interviewing throughout the duration of this advert. Therefore if you are interested in this role an early application is advised as we may close the advert prior to the advertised date., As a successful candidate you must be able to lead, manage and develop the administrative team(s) such that they assist in meeting and exceeding internal targets, external standards and revenue/margin goals. This must be done in accordance with local, regional, UK and Company strategies and governance protocols, alongside current regulatory standards. It will require effective administrative, patient, people, customer and change management skills.,

We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independent organisations with their ongoing imaging requirements. Our approach has delivered consistent company growth for more than 30 years. We operate a robust pre-employment screening process for all roles which includes proof of professional registration and qualifications, DBS checking and occupational health assessments. We live by our company values to ensure the highest level of patient care.