Bookings Administrator

Nuffield Health Brentwood; Derby; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Derby Hospital is hiring a Bookings Administrator in Outpatients on a 12-month fixed-term contract, part-time (19 hours per week) with a salary of £25,038 pro rata.

Shift pattern is 7:45am–6:00pm, Monday to Friday, with the potential for occasional Saturday mornings. You will manage email referrals to appointments, coordinate room and consultant availability, and help ensure service delivery while maintaining data accuracy.

Qualifications

• NVQ level 2 in Business and Administration or equivalent.
• Experience in a customer facing environment.
• Able to manage a high volume of email requests and appointments.

Responsibilities

• Demonstrate empathy and sensitivity in interactions.
• Ensure complex administration and support meets required standards and timescales.
• Maintain data accuracy using the appropriate system and format.

Skills

Empathy

Attention to detail

Data entry

Customer service

Education

NVQ level 2 in Business and Administration

Job description

Bookings Administrator

Derby Hospital | Outpatients | 12 Month Fixed Term Contract | Part Time
£25,038.00 pro rata
19 hours per week | 1 positions available

Shift Information -Availability required for various shifts between 7.45am-6.00pm Monday - Friday, may have the occasional Saturday morning 9am-1pm

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.