Booking Clerk / Receptionist

NHS; Nuneaton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site nursery

27 days annual leave + bank holidays

Cycle to work scheme

Flexible working

Subsidised restaurant

On-site parking

Job summary

George Eliot Hospital is seeking a Booking Clerk for the Endoscopy Unit. The role focuses on providing an efficient booking service, acting as the first point of contact for patients and ensuring smooth scheduling of procedures.

Applicants should have prior office experience, good keyboard skills and familiarity with hospital systems. Candidates must be prepared to work a 6-day service and contribute to a busy patient-facing environment.

Qualifications

• Experience of working in an office environment.
• Familiar with Lorenzo or similar system.
• RSA II or equivalent
• Good keyboard skills
• Must be able to communicate in a professional manner with the public and colleagues.

Responsibilities

• Negotiate dates for procedures with patients.
• Draw up lists for operation sessions and reschedule appointments.
• Provide information to patients about booking procedures and relevant leaflets.
• Assist with maintenance and validation of waiting list information.
• Answer telephones and take necessary action.
• Refer enquiries to the nurse in charge.

Skills

Office experience

Communication skills

Teamwork

Education

RSA II or equivalent

Basic numeric & literacy skills

Good standard education

Tools

Lorenzo system

Unisoft

Job description

**PLEASE NOTE: This Band 2 role is not eligible for current or future visa sponsorship**

37.5 hours per week (Six days working Monday - Saturday)

Permanent

Salary: £25,272 per annum

Closing Date: Friday 25th September 2026

Interview Date: TBC

This post may close early due to high numbers of applications so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

Main duties of the job

• To ensure an effective and efficient booking service is provided within the Endoscopy Unit.
• To provide the first point of contact for patients attending the unit and wishing to schedule their appointments, presenting a friendly and efficient image.

About us

Here at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:

Excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

Job responsibilities

• To negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.
• To draw up lists for operation sessions, in accordance with agreed protocols.
• To reschedule appointments and lists as necessary, according to agreed protocols.
• To provide information to patients about booking procedures and provide relevant leaflets and information packs.
• To assist with the maintenance and validation of waiting list information.
• Liaise with Consultant/Surgeons when compiling operation lists.
• Book patients for operations from peripheral clinics held at other hospitals.
• Provide provisional operation lists to surgeons for them to agree/alter as necessary.
• Book patients onto other hospital operation lists for day surgery.
• Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
• To be flexible and be willing to assist and cover other colleagues within the Unit.
• Welcome patients and members of the public entering the department.
• Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
• Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
• Complete the transfer of patients on Lorenzo system, in a timely manner.
• Make follow up outpatient appointments as required.
• Assist patients with any transport difficulties.
• Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
• Answer the telephone and take necessary action.
• Download information from Unisoft for endoscopy staff to submit reports to GPs.
• Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
• Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
• Follow the required procedure for all patients who do not attend on the day to ensure;
  • Patient is removed from waiting list or receives another appointment
  • Lorenzo is updated
  • Details are given to the Ward Manager
  • If clinics are not open to allow the booking of outpatient appointments inform relevant parties.

Relationships

Internal:

• Medical Staff
• Nursing Staff
• Operational Managers
• Clerical Staff

External:

• Outside agencies as required

Special Requirements

• Possess a good standard of education along with good keyboard skills RSA 11 or equivalent.
• A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.
• Must be able to communicate in a professional manner with the public, internal and external professional bodies.
• The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
• To sit for long periods of time inputting data onto computer programme.
• To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone.
• To be able to communicate with all disciplines of staff and internal and external professional bodies.
• 6 day working service.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

• Experience of working in an office environment
• Familiar with Lorenzo or similar system

Qualification and Professional Training

• Basic numeric & literacy skills
• Good standard education
• Key - board skills RSA II or equivalent

Skills and Abilities

• Ability to respond to work as part of a team or on own initiative
• Conscientious and hard working
• Ability to deal with distressing situations compassionately
• Demonstrate the need for Tact, diplomacy and resilience as required
• Ability to adapt to change
• Commitment to personal development and service improvement
• Knowledge of computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.