Booking Clerk / Receptionist

George Eliot Hospital NHS Trust; Nuneaton and Bedworth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site nursery

27 days annual leave + bank holidays

Cycle to work scheme

Flexible working

In-house course directory

Subsidised restaurant

On-site parking

Job summary

George Eliot Hospital NHS Trust in Nuneaton is seeking an Endoscopy Booking Clerk (Band 2) to provide an efficient booking service within the Endoscopy Unit. This permanent role supports patient appointments, checks details and liaises with clinical teams.

You will schedule procedures, maintain lists in Lorenzo, answer patient enquiries and ensure timely updates to waiting lists, contributing to safe, patient-centred care in a busy environment.

Qualifications

• Good keyboard skills and basic numeracy/literacy are required.
• Familiar with Lorenzo or similar patient administration system.
• RSA II or equivalent qualification is desirable for the role.

Responsibilities

• Negotiate dates for procedures with patients and clinics.
• Draw up and manage operation lists and booking schedules.
• Provide information to patients about bookings and leaflets.
• Maintain waiting list data and liaise with clinicians and nurses.

Skills

Communication skills

Organisational skills

Numeracy

Education

RSA II or equivalent

Good standard education

Tools

Lorenzo system

Job description

Main area Endoscopy Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time

37.3 hours per week (Six days working Monday - Saturday) Job ref 230-36767311-PCD-A

Site GEH NHS Trust Town Nuneaton Salary £25,272 per annum Salary period Yearly Closing 25/09/2026 23:59

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is"to EXCEL at patient care". If you think you've got what it takes, help us realise this and join#TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

**PLEASE NOTE: This Band 2 role is not eligible for current or future visa sponsorship**

37.5 hours per week (Six days working Monday - Saturday)

Permanent

Salary: £25,272 per annum

Closing Date: Friday 25th September 2026

Interview Date: TBC

This post may close early due to high numbers of applications so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

Main duties of the job

• To ensure an effective and efficient booking service is provided within the Endoscopy Unit.
• To provide the first point of contact for patients attending the unit and wishing to schedule their appointments, presenting a friendly and efficient image.

Working for our organisation

Here at George Eliot our vision to ‘excel at patient care’ taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:

Excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

Detailed job description and main responsibilities

• To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols.
• To draw up lists for operation sessions, in accordance with agreed protocols.
• To reschedule appointments and lists as necessary, according to agreed protocols.
• To provide information to patients about booking procedures and provide relevant leaflets and information packs.
• To assist with the maintenance and validation of waiting list information.
• Liaise with Consultant/Surgeons when compiling operation lists.
• Book patients for operations from peripheral clinics held at other hospitals.
• Provide provisional operation lists to surgeons for them to agree/alter as necessary.
• Book patients onto other hospital operation lists for day surgery.
• Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
• To be flexible and be willing to assist and cover other colleagues within the Unit.
• Welcome patients and members of the public entering the department.
• Check and update patients’ personal details as required on Lorenzo and ensure all case notes are tracked to the department.
• Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
• Complete the transfer of patients on Lorenzo system, in a timely manner.
• Make follow up outpatient appointments as required.
• Assist patients with any transport difficulties.
• Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
• Answer the telephone and take necessary action.
• Download information from Unisoft for endoscopy staff to submit reports to GP’s.
• Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
• Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
• Follow the required procedure for all patients who do not attend on the day to ensure;
  • Patient is removed from waiting list or receives another appointment
  • Lorenzo is updated
  • Details are given to the Ward Manager
  • If clinics are not open to allow the booking of outpatient appointments inform relevant parties.

Relationships

Internal:

• Medical Staff
• Nursing Staff
• Operational Managers
• Clerical Staff

External:

• Outside agencies as required

Special Requirements

• Possess a good standard of education along with good keyboard skills RSA 11 or equivalent.
• A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.
• Must be able to communicate in a professional manner with the public, internal and external professional bodies.
• The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
• To sit for long periods of time inputting data onto computer programme.
• To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone.
• To be able to communicate with all disciplines of staff and internal and external professional bodies.
• 6 day working service.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Experience and Knowledge

• Experience of working in an office environment
• Familiar with Lorenzo or similar system

Qualification and Professional Training

• Basic numeric & literacy skills
• Good standard education
• Key – board skills RSA II or equivalent

Skills and Abilities

• Ability to respond to work as part of a team or on own initiative
• Conscientious and hard working
• Ability to deal with distressing situations compassionately
• Demonstrate the need for Tact, diplomacy and resilience as required
• Ability to adapt to change
• Commitment to personal development and service improvement
• Knowledge of computer systems

Please note:

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.