ED Receptionist

University Hospitals of Leicester NHS Trust; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a dedicated Emergency Department receptionist to join a fast-paced, 7-day rota. You will be the first point of contact for patients and visitors, handle telephone queries, register demographics and direct people to the correct clinics, while maintaining high standards of customer service.

The role requires excellent communication, teamwork, and accuracy in administrative tasks, with rotating day and night shifts, and holiday cover.

Qualifications

• Excellent communication skills and ability to work in a fast-paced environment.
• Strong customer service and liaison abilities with multiple departments.
• Accurate data capture and handling of patient demographics.

Responsibilities

• Book patients into the Emergency Department accurately and efficiently.
• Answer telephone and face-to-face enquiries in a polite manner.
• Scan patient records and Arrive patients at Clinics following correct procedures.
• Direct and redirect calls and liaise with other departments as required.
• Support administrative and clerical processes in a clinical service.

Skills

Excellent communication

Customer service

Teamwork

Attention to detail

Keyboard skills

Job description

These are permanent posts and we are offering both full time and part time hours, you will be required to work over a 7 day rota, working both day and night shifts and are also required to work bank holidays. 365 days rotation. The Emergency reception areas cover Adults, Children's, Ambulance arrivals, MIAMI , MSDEC and DVT Clinic. This is a demanding area and is a challenging role but has a friendly working environment, and would suit an individual who would like a challenge. We are currently recruiting for a dedicated and enthusiastic Receptionist with excellent communication skills and the ability to work effectively as part of a team. You will need to be flexible, enthusiastic, passionate about emergency care, and committed to improving service delivery. The ability to work in a fast-paced environment is essential. The role requires booking patients into the Emergency Department accurately and in accordance with established processes and procedures. The successful candidate will be the first point of contact for patients and their relatives and will therefore need to possess excellent customer service skills. You will also need the ability to work effectively as part of a multidisciplinary team, as well as on your own initiative. Strong communication skills, excellent organisational abilities, attention to detail, and accurate keyboard skills are essential. Also answering telephone and face-to-face enquiries, scanning patient records , and arriving patients at Clinics ensuring that the correct process is followed. Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

About the University Hospitals of Leicester NHS Trust: https://www.uhleicester.nhs.uk

To work on any of the Emergency department reception desks providing cover on reception, receiving and directing patients, visitors and staff in a courteous manner

To direct and redirect telephone calls in a polite friendly manner

To capture patient demographics and any key information relating to their visit

To liaise with other departments as required

To support the department in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.