Booking Associate: Elevate Rental Experiences

Home Made; Greater London; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual Leave 24 days

Birthday off

Employee discounts

Gym access

Office social events

Learning & Development

Job summary

Home Made is a fast growing Property Technology business based in London. We’re hiring a Booking Associate to qualify renters, explain amenities, and manage the customer journey from enquiry to viewing.

You’ll collaborate with our B2B Sales team and wider teams to ensure landlord expectations are exceeded and customers receive exceptional service. In this role you’ll handle calls, WhatsApp, and emails, upsell suitable properties, and stay ahead of site launches with a proactive approach.

Qualifications

• Experience: Minimum of 6 months in a customer-facing role.
• Exceptional Communication: you excel at cultivating meaningful relationships with both internal and external stakeholders.
• Organisational Skills: Strong ability to manage multiple tasks and priorities efficiently.
• Tech-Savvy and Curious: You enjoy staying ahead of industry trends and technologies.
• Customer-Centric: A genuine passion for delivering outstanding customer service and a keen eye for detail.

Responsibilities

• Qualifying possible renters, understanding what they are looking for, and ultimately getting them booked in for a viewing of their dream home
• Clearly articulating property amenities and local area highlights
• Managing customer experience; this is from initial enquiry to the viewing booked
• Delivering a great experience across all communication channels; this will include calls, WhatsApps and emails with our customers
• Cross sell properties that better meet renter needs, pulling the customer needs to the front
• Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded
• Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction.
• Upskill on new site launches quickly and efficiently to ensure immediate impact.
• Problem-solving when issues arise and escalating where necessary so customer queries can be resolved promptly.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.

Skills

Customer service

Communication

Organizational skills

Tech-savvy

Job description

Home Made is a fast growing Property Technology business based in London. We’re hiring a Booking Associate to qualify renters, explain amenities, and manage the customer journey from enquiry to viewing.

You’ll collaborate with our B2B Sales team and wider teams to ensure landlord expectations are exceeded and customers receive exceptional service. In this role you’ll handle calls, WhatsApp, and emails, upsell suitable properties, and stay ahead of site launches with a proactive approach.