Booking Associate

Home Made; Greater London; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual Leave 24 days

Birthday off

Employee discounts

Gym access

Office social events

Learning & Development

Job summary

Home Made is a fast growing Property Technology business based in London. We’re hiring a Booking Associate to qualify renters, explain amenities, and manage the customer journey from enquiry to viewing.

You’ll collaborate with our B2B Sales team and wider teams to ensure landlord expectations are exceeded and customers receive exceptional service. In this role you’ll handle calls, WhatsApp, and emails, upsell suitable properties, and stay ahead of site launches with a proactive approach.

Qualifications

• Experience: Minimum of 6 months in a customer-facing role.
• Exceptional Communication: you excel at cultivating meaningful relationships with both internal and external stakeholders.
• Organisational Skills: Strong ability to manage multiple tasks and priorities efficiently.
• Tech-Savvy and Curious: You enjoy staying ahead of industry trends and technologies.
• Customer-Centric: A genuine passion for delivering outstanding customer service and a keen eye for detail.

Responsibilities

• Qualifying possible renters, understanding what they are looking for, and ultimately getting them booked in for a viewing of their dream home
• Clearly articulating property amenities and local area highlights
• Managing customer experience; this is from initial enquiry to the viewing booked
• Delivering a great experience across all communication channels; this will include calls, WhatsApps and emails with our customers
• Cross sell properties that better meet renter needs, pulling the customer needs to the front
• Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded
• Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction.
• Upskill on new site launches quickly and efficiently to ensure immediate impact.
• Problem-solving when issues arise and escalating where necessary so customer queries can be resolved promptly.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.

Skills

Customer service

Communication

Organizational skills

Tech-savvy

Job description

Booking Associate | Home Made

Home Made is a fast growing Property Technology business, looking to change the way people experience the rental process. From our Operating model to our Technology, we are unique! Increasingly recognised for our impact with the Build to Rent sector, we provide a service that is unmatched.

Booking Associate | Home Made

Home Made is a fast growing Property Technology business, looking to change the way people experience the rental process. From our Operating model to our Technology, we are unique! Increasingly recognised for our impact with the Build to Rent sector, we provide a service that is unmatched.

Our Enquiries team is at the heart of our business, kicking off the customer experience from the first interaction with us. Our team strives to be impactful, collaborative and customer centric and we are always looking for people who live and breathe these values.

What you'll be doing:

• Qualifying possible renters, understanding what they are looking for, and ultimately getting them booked in for a viewing of their dream home
• Clearly articulating property amenities and local area highlights
• Managing customer experience; this is from initial enquiry to the viewing booked
• Delivering a great experience across all communication channels; this will include calls, WhatsApps and emails with our customers
• Cross sell properties that better meet renter needs, pulling the customer needs to the front
• Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded.
• Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction.
• Upskill on new site launches quickly and efficiently to ensure immediate impact.
• Problem-solving when issues arise and escalating where necessary so customer queries can be resolved promptly.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.

About you:

• Experience: Minimum of 6 months in a customer-facing role.
• Exceptional Communication: You excel at cultivating meaningful relationships with both internal and external stakeholders.
• Organisational Skills: Strong ability to manage multiple tasks and priorities efficiently.
• Tech-Savvy and Curious: You enjoy staying ahead of industry trends and technologies.
• Customer-Centric: A genuine passion for delivering outstanding customer service and a keen eye for detail.

The Package:

• Salary: £25,400 (Commission paid on top of base salary)
• Office location: Southwark, London (Office Based)

Benefits of working with us:

• Annual Leave: 24 days leave + your birthday off! (additional days leave accrued with tenure)
• Employee Perks: discounts for stores, cinema etc
• Yearly Half Day Charity Day
• Office Social Events (Summer, Winter Parties as well as focus on DE&I)
• On site Gym access, showers (towels & shower gel), and indoor bike storage
• Weekly Friday 5pm Happy Hour in the office
• Tea/coffee + weekly fruit baskets
• Opportunities to upskill in your career through our Learning and Development Programme

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [e-mail].