BMW Aftersales Manager

Sytner Group; Newport; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – 27 days

Company Car

Maternity, Paternity and Adoption Pay

Private Medical Insurance

Long Service recognition every 5 years

Discounted Car Schemes

Career Development

Enhanced Pension Entitlement

Voluntary/community work day

Job summary

Sytner BMW Newport is seeking a motivated Aftersales Manager to lead the aftersales operation, deliver full service to customers, and maximise profitability from parts, labour, MOT, lubricants, tyres and subcontracted sales. You will be part of the Management Team, drive a high‑performing team in a fast paced environment, with a focus on customer service and operational excellence.

Weekend shifts may apply to maintain service levels.

Qualifications

• Experience in a similar Aftersales role within the motor industry.
• Ability to lead a team in a high-pressure environment.
• Focus on customer service and operational excellence.

Responsibilities

• Lead and inspire the Aftersales team to deliver high‑quality service.
• Maximise profitability from parts, labour, MOT, lubricants and tyres.
• Ensure efficient, professional aftersales operation.
• Work as part of the Management Team to drive strategic goals.

Job description

About The Role

Sytner BMW Newport has a rare opportunity available for motivated and driven Aftersales Manager.

As a Sytner Aftersales Manager, you will lead from the front and inspire colleagues. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.

You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation.

This is a full‑time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.

You should strive for operational excellence and have a strategic mind‑set, whilst ensuring that the customer always comes first

Why Sytner?

Sytner Group are delighted to provide an industry‑leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 27 days plus bank holidays
• Company Car
• Industry-leading Maternity, Paternity and Adoption Pay
• Private Medical Insurance
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• Career Development
• Enhanced Pension Entitlement
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Sytner Newport

Usk Way, The Old Town Dock, Newport, United Kingdom, NP20 2DS

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