BMS Operations Lead: Growth, Delivery & Flexible Working

Unify; Glasgow; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Office collaboration

Site visits

Job summary

Unify is recruiting an Operations Manager in Glasgow to support the ongoing expansion of its Building Management Systems (BMS) service operation. The role offers a leadership path for an experienced BMS engineer moving into management or a Service/Operations Manager looking for their next challenge.

Key responsibilities include coordinating the BMS engineering team, managing contracts and schedules, and guiding technical decisions to improve service delivery and customer experience.

Qualifications

• Strong technical experience in BMS service, maintenance, engineering or technical support.
• Good understanding of service contracts, engineer scheduling and operational delivery.
• Strong communication skills and a customer-focused approach.

Responsibilities

• Coordinate and allocate work across the BMS engineering team, ensuring resources are deployed effectively.
• Manage customer contracts, service agreements and contract renewals.
• Oversee engineer scheduling, diaries, workload planning and service delivery.
• Provide technical leadership and support engineers with technical queries, escalations and operational decisions.
• Monitor workloads and priorities to ensure customer commitments and service standards are consistently met.
• Work closely with the wider management team to improve processes, efficiency and the overall customer experience.

Skills

BMS service experience

Engineering supervision

Contract management

Customer focus

Job description

Unify is recruiting an Operations Manager in Glasgow to support the ongoing expansion of its Building Management Systems (BMS) service operation. The role offers a leadership path for an experienced BMS engineer moving into management or a Service/Operations Manager looking for their next challenge.

Key responsibilities include coordinating the BMS engineering team, managing contracts and schedules, and guiding technical decisions to improve service delivery and customer experience.