Block Manager

The Block; Dorking; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Parking at office

Job summary

The Block in Surrey is seeking an experienced Property Manager to join their established team, overseeing a portfolio of residential block management across Surrey and South London. You will work closely with the Senior Property Manager to deliver high levels of service to leaseholders, clients, and contractors.

Office-based, with a friendly small team of 6, this role offers progression within the block management sector and parking at the office.

Qualifications

• Previous experience in residential block management.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to work independently and take a proactive approach.
• Ability to work collaboratively as part of a wider team.

Responsibilities

• Producing LPE1 forms upon request from leaseholders and solicitors.
• Managing bespoke enquiries relating to property sales.
• Handling post-sale paperwork and processes.
• Liaising with solicitors regarding leasehold matters, including lease extensions.
• Managing major works projects and Section 20 consultation processes.
• Responding to telephone enquiries in a professional and courteous manner.
• Assisting with service charge queries, leak investigations, and insurance claims.
• Managing complaints in line with company procedures.
• Supporting the implementation of fire, health and safety recommendations.
• Assisting with Annual General Meetings (AGMs).
• Liaising with contractors and obtaining quotations.
• Assisting with invoice processing in line with company procedures.
• Working alongside the Senior Property Manager and providing office support when required.

Skills

Residential block management

Customer service

Written and verbal communication

Independent working

Team collaboration

Job description

Block Manager Office Based Location: Surrey Working Hours: Monday-Friday, 9:00am-5:30pm (37.5 hours per week) Salary: £32,000-£35,000 per annum Holiday: 28 days holidays increasing one day per year up to 35 days Additional information: A friendly small team of 6, parking available at the office, fullyoffice based positiono with opportunity for progression within the block management sector. Overview of the Role An established property management company is seeking a Property Manager to join their team. The role will involve managing a portfolio of approximately 1,400 residential units across Surrey and South London, providing support across all areas of leasehold and block property management. The successful candidate will work closely with the Senior Property Manager and be responsible for delivering a high level of service to leaseholders, clients, contractors, and stakeholders. Key Responsibilities

Key Responsibilities

• Producing LPE1 forms upon request from leaseholders and solicitors
• Managing bespoke enquiries relating to property sales
• Handling post-sale paperwork and processes
• Liaising with solicitors regarding leasehold matters, including lease extensions
• Managing major works projects and Section 20 consultation processes
• Responding to telephone enquiries in a professional and courteous manner
• Assisting with service charge queries, leak investigations, and insurance claims
• Managing complaints in line with company procedures
• Supporting the implementation of fire, health and safety recommendations
• Assisting with Annual General Meetings (AGMs)
• Liaising with contractors and obtaining quotations
• Assisting with invoice processing in line with company procedures
• Working alongside the Senior Property Manager and providing office support when required

Person Specification

• Previous experience working within residential block management
• Strong customer service skills
• Excellent written and verbal communication skills
• The ability to work independently and take a proactive approach
• The ability to work collaboratively as part of a wider team

About the Opportunity

This is an excellent opportunity for an experienced Property Manager to join a well-established organisation and take responsibility for a substantial residential portfolio while continuing to develop their career within the block management sector.

• Previous experience working within residential block management
• Strong customer service skills
• Excellent written and verbal communication skillsThe ability to work independently and take a proactive approach
• The ability to work collaboratively as part of a wider team