Billing Team Leader - Lead & Develop Customer Billing

Source for Business; Bournemouth; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Salary (base) £32,752 per annum?

Bonus Scheme

Pension Scheme

Healthcare Benefits

Professional Development

Employee Discounts

Generous Annual Leave

Job summary

Source for Business in Bournemouth is seeking a Billing Team Leader to join the Operations team. You will lead the Billing Administration team, coach staff, and ensure accurate, timely customer bills while driving performance and service quality.

This role emphasizes developing people, improving processes, and delivering outstanding customer outcomes, with cross‑department collaboration to enhance the customer experience and meet regulatory targets.

Qualifications

• Experience in an administrative or operational environment.
• Experience working within established processes and procedures.
• Strong leadership and coaching skills.
• Excellent verbal and written communication.
• Customer-focused approach with ability to build positive relationships.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and problem-solving abilities.
• The confidence to make decisions and support others with complex queries.
• A collaborative approach and the ability to work effectively across departments.

Responsibilities

• Lead and support the Billing Administration team.
• Coach and develop team members to reach their full potential.
• Monitor performance, quality and productivity standards.
• Act as the first point of contact for billing-related queries and escalations.
• Complete quality checks and provide feedback to improve performance.
• Ensure customer bills are accurate and issued on time.
• Support customer switching activities in line with procedures and SLAs.
• Work closely with other departments to deliver an excellent customer experience.
• Identify opportunities to improve processes and service delivery.
• Contribute to achievement of regulatory and business targets.
• Promote customer retention and value-added services where appropriate.

Skills

Leadership

Coaching

Communication

Customer focus

Organisational skills

Attention to detail

Problem solving

Decision making

Cross-department collaboration

Education

GCSEs (English & Maths)

Job description

Source for Business in Bournemouth is seeking a Billing Team Leader to join the Operations team. You will lead the Billing Administration team, coach staff, and ensure accurate, timely customer bills while driving performance and service quality.

This role emphasizes developing people, improving processes, and delivering outstanding customer outcomes, with cross‑department collaboration to enhance the customer experience and meet regulatory targets.