Billing Team Manager – Lead, Optimize & Deliver

Bristol Water plc; Redhill; Hybrid; GBP 43,000 - 46,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Pension Scheme

Healthcare Benefits

Professional Development

Employee Discounts

Generous Annual Leave

Job summary

SES Business Water in Redhill, Surrey, seeks a Billing Team Manager to lead the billing function and drive accurate, timely, compliant services for customers. The role focuses on ownership of operations, team performance and continuous improvement across processes and systems.

You will oversee day-to-day billing operations, resolve complex issues and collaborate with multiple teams to enhance customer outcomes.

Qualifications

• Experience leading or managing a billing team in a customer-focused environment.
• Strong understanding of billing processes, controls and performance management.
• Proven ability to manage workloads, priorities and service delivery targets.
• Experience dealing with complex billing queries and customer issues.
• Excellent people leadership, coaching and communication skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to accuracy.
• Good working knowledge of Microsoft Office, particularly Excel.

Responsibilities

• Leading and developing a team of Billing Advisors, creating a culture of accountability, collaboration and excellence.
• Managing the billing portfolio, including unbilled accounts, billing exceptions, failed bills, rebilling activity and aged billing actions.
• Overseeing billing runs and ensuring robust controls and quality checks are in place.
• Acting as the escalation point for complex billing queries, complaints and operational risks.
• Monitoring performance against KPIs and producing insightful management reporting.
• Identifying process improvements and supporting system enhancements, automation and AI-driven solutions.
• Working closely with Customer Service, Credit Control, Key Accounts, Sales, Metering, Wholesale and IT teams to resolve issues and improve customer experience.
• Coaching and mentoring team members to build capability and support career development.
• Ensuring billing processes remain compliant, controlled and consistently followed.

Skills

Experience leading a billing team

Billing processes and controls

Workload/priority management

Complex billing queries

People leadership & communication

Analytical/problem-solving

Attention to detail

Excel proficiency

Education

GCSE Maths and English (or equivalent)

Tools

Excel

Job description

SES Business Water in Redhill, Surrey, seeks a Billing Team Manager to lead the billing function and drive accurate, timely, compliant services for customers. The role focuses on ownership of operations, team performance and continuous improvement across processes and systems.

You will oversee day-to-day billing operations, resolve complex issues and collaborate with multiple teams to enhance customer outcomes.