Billing Team Leader

Pennon Water Services; Bournemouth; On-site; GBP 29,000 - 36,000; Full time

Job summary

Pennon Water Services (trading as Source for Business) invites applications for a Billing Team Leader role in Bournemouth. The job focuses on leading the Billing Administration team, coaching staff, and ensuring accurate and timely customer billing to uphold service standards.

Reporting to the Billing Manager in Operations, you will drive performance, monitor quality, and collaborate with other departments to deliver excellent customer outcomes, including switching activities and process

Qualifications

• Experience leading a Billing/Accounts team in a customer-facing environment.
• Proven ability to coach staff and drive process improvements.
• Strong attention to accuracy and SLA compliance.

Responsibilities

• Lead and develop the Billing Administration team.
• Provide coaching, guidance and day-to-day support to the team.
• Ensure billing processes are accurate, timely and compliant with procedures.

Skills

Leadership and coaching

Billing and invoicing

Customer service excellence

Job description

Powered by Water, Driven by Purpose

A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash?

Billing Team Leader

Location: Bournemouth

Salary: £32,752 per annum

Banding: PWS 3

Department: Operations

Reporting to: Billing Manager

Lead, Inspire and Drive Excellence in Customer Billing

We are looking for an experienced and motivated Billing Team Leader to join our Operations team in Bournemouth. This is an exciting opportunity for someone who enjoys developing people, improving processes, and delivering outstanding customer outcomes.

As the first point of contact for our team of Billing Administrators, you will provide day-to-day support, coaching and guidance while ensuring billing processes are delivered accurately, efficiently and in line with business requirements. You will play a key role in driving performance, developing talent and maintaining exceptional customer service standards.

• Lead and support the Billing Administration team.
• Coach and develop team members to achieve their full potential.
• Monitor performance, quality and productivity standards.
• Act as the first point of contact for billing-related queries and escalations.
• Complete quality checks and provide feedback to improve performance.
• Ensure customer bills are accurate and issued on time.
• Support customer switching activities in line with procedures and SLAs.
• Work closely with other departments to deliver an excellent customer experience.
• Identify opportunities to improve processes and service delivery.