Billing Strategy & Analytics Leader

Citigroup Inc.; Greater London; Hybrid; GBP 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid working model

Competitive base salary

Private medical insurance

Pension plan

Discretionary bonus

Learning & development resources

Job summary

Citi London is seeking a Head of Billing to lead end-to-end pricing processes for Services, partnering with product, operations, technology and sales. You will design standards, drive risk remediations, and oversee billing life-cycle governance.

The role requires strong analytical, strategic thinking, and executive presence, with collaboration across PBS and global billing teams in a hybrid working environment.

Qualifications

• Bachelor's degree or equivalent; Master’s degree a plus.

Responsibilities

• Identify and review all the billing processes across Services to assess areas of strength and weakness.
• Identify where processes, capabilities and infrastructure across Services can be standardized, consolidated, or improved to reduce fragmented approach and execution
• Develop and execute a strategy for improvement and risk remediation, to include activities, timelines, and required investment
• Develop a standard framework that captures the full billing lifecycle, where specific roles and responsibilities can be tailored to each product as necessary
• Responsible for the horizontal oversight of all billing activities in Services including fees and NII in close partnership with products, operations, technology, and sales
• Review all billing processes in Services and identify areas for improvements, standardization and consolidation of platforms and tools
• Responsible for the roll-out of common billing platforms across all the targeted markets
• Work with products to identify risks in the billing process and implement strategic solutions and compensating controls when the strategic solution has not been implemented yet
• Working closely with the Head of Pricing, Head of Data (PBS), Global Head of Billing Operations, and PBS Cluster leads to ensure alignment
• Define and drive analytics, tools, and initiatives to address billing performance, leakage, and revenue opportunities
• Implement a central database for invoices and charges for all products that allows for robust price analytics and benchmarking
• Maintain and further improve the Client Profitability Tool

Skills

Leadership

Strategic thinking

Analytical skills

Stakeholder management

Communication

Education

Bachelor's Degree

Master's preferred

Tools

Excel (Advanced)

PowerPoint

Job description

Citi London is seeking a Head of Billing to lead end-to-end pricing processes for Services, partnering with product, operations, technology and sales. You will design standards, drive risk remediations, and oversee billing life-cycle governance.

The role requires strong analytical, strategic thinking, and executive presence, with collaboration across PBS and global billing teams in a hybrid working environment.