Billing Operations Specialist

Swap; United Kingdom; On-site; GBP 32,000 - 42,000; Full time

Job summary

Swap is seeking a Billing Associate contractor (12 Month FTC) to support Swap’s day-to-day billing operations, primarily focused on Shipping billing and customer onboarding. This is a hands‑on role requiring strong attention to detail, confidence working with data and an interest in using systems, automation and AI to improve Finance operations.

This role suits a problem solver that thrives in a scale‑up environment — comfortable operating both strategically and at a detailed transactional

Qualifications

• 2+ years’ experience in Billing, Accounts Receivable, Finance Operations or similar.
• Strong Excel skills with large datasets.
• Strong numerical skills and attention to detail.
• Ability to investigate discrepancies and drive to resolution.
• Interest in automation and AI within Finance operations.
• Good organisational and communication skills.
• Ability to take initiative in a rapidly changing environment.

Responsibilities

• Manage Finance onboarding for new customers, including billing setup and Direct Debit mandates.
• Support customer termination and churn processes, including termination fee calculations and coordination with Credit Control.
• Perform first‑invoice reviews and investigate initial billing discrepancies for newly onboarded customers.
• Prepare and review Shipping billing calculations and resolve related queries.
• Perform billing reconciliations, investigate exceptions and maintain accurate billing records.
• Support implementation and testing of new billing tools designed to consolidate data and automate processes.
• Support the adoption of automation and AI‑driven workflows across billing, reconciliations and exception identification.
• Provide general Billing and Credit Control support and contribute to process improvements.

Skills

Billing

Accounts Receivable

Finance Operations

Excel

Numerical skills

Data analysis

Process improvement

Automation awareness

Job description

Swap is seeking a Billing Associate contractor (12 Month FTC) to support Swap’s day-to-day billing operations, primarily focused on Shipping billing and customer onboarding. This is a hands‑on role requiring strong attention to detail, confidence working with data and an interest in using systems, automation and AI to improve Finance operations.

This role suits a problem solver that thrives in a scale‑up environment — comfortable operating both strategically and at a detailed transactional