Billing Associate – AI-Driven FinOps & Onboarding

Swap; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Swap is seeking a Billing Associate contractor (12 Month FTC) to support day-to-day billing operations, with a focus on Shipping billing and customer onboarding. This hands-on role requires keen attention to detail, comfort with data, systems, automation and AI to enhance Finance processes.

You’ll solve billing issues, improve processes, and shape how billing capabilities scale as Swap grows in a fast-paced scale-up environment.

Qualifications

• 2+ years’ experience in Billing, Accounts Receivable, Finance Operations or a similar role.
• Strong Excel skills and confidence working with large datasets
• Strong numerical skills and attention to detail
• Ability to investigate discrepancies and follow issues through to resolution
• Experience with transactional or usage-based billing would be beneficial
• Interest in systems, automation and the application of AI within Finance operations
• Good organisational and communication skills
• Ability to take initiative and work with minimal supervision in a rapidly changing environment, where you operate as both a strategic thinker and hands-on operator
• Comfortable navigating ambiguity and change, taking ownership and building rather than maintaining
• Comfortable working in a fast-paced, evolving environment

Responsibilities

• Manage Finance onboarding for new customers, including billing setup and customer information
• Support customer termination and churn processes, including termination fee calculations and coordination with Credit Control
• Perform first-invoice reviews and investigate initial billing discrepancies for newly onboarded customers
• Prepare and review Shipping billing calculations and resolve related customer and internal queries
• Perform billing reconciliations, investigate exceptions and maintain accurate billing records and supporting documentation
• Support implementation and testing of new billing tools designed to consolidate data and automate existing manual processes
• Support the adoption of automation and AI-driven workflows across billing, reconciliations and exception identification
• Provide general Billing and Credit Control support and contribute to improvements in processes, controls and data quality

Skills

Billing experience

Excel skills

Numerical skills

Discrepancy resolution

Automation interest

AI in finance

Organisational skills

Initiative

Ambiguity navigation

Fast-paced environment

Tools

Excel (tool)

Job description

Swap is seeking a Billing Associate contractor (12 Month FTC) to support day-to-day billing operations, with a focus on Shipping billing and customer onboarding. This hands-on role requires keen attention to detail, comfort with data, systems, automation and AI to enhance Finance processes.

You’ll solve billing issues, improve processes, and shape how billing capabilities scale as Swap grows in a fast-paced scale-up environment.