Billing & Customer Care Specialist (PAYG)

Switch2 Energy Limited; Saltaire; On-site; GBP 18,000 - 23,000; Full time

Job summary

Switch2 Energy Limited is seeking an enthusiastic Billing and Customer Service Assistant to provide accurate billing administration and front-facing support for our customers and clients. You will help manage credit billing cycles, update meter data, and deliver timely responses across phone, email, chat and social platforms.

Ideal candidates will have GCSE/O level or NVQ 2/3 in administration, strong communication skills and experience in admin or customer service, working well within a team to

Qualifications

• Educated to GCSE 'O' level or NVQ level 2/3 in administration or other relevant qualification.
• Experience in administration or customer service.
• Strong communication skills, both written and verbal.

Responsibilities

• Manage production of credit billing cycles and exceptions with KPIs and contractual timescales.
• Maintain and update time-critical customer and meter data affecting billing and Pay as you go equipment.
• Log and escalate issues, keeping customers, clients and teams informed throughout.
• Answer customer inquiries via phone, email, chat and social media, maintaining high service standards.

Skills

Microsoft Office

Social media platforms

Conflict resolution

Communication

Multi-tasking

Data entry

Teamwork

Education

GCSE/O level

NVQ Level 2/3 in administration

Job description

Switch2 Energy Limited is seeking an enthusiastic Billing and Customer Service Assistant to provide accurate billing administration and front-facing support for our customers and clients. You will help manage credit billing cycles, update meter data, and deliver timely responses across phone, email, chat and social platforms.

Ideal candidates will have GCSE/O level or NVQ 2/3 in administration, strong communication skills and experience in admin or customer service, working well within a team to