Billing & Credit Control Officer

TieTalent; Hitchin; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

A leading company in the IT sector is seeking a key role in its finance function, focusing on Billing and Collections. This position is critical for managing cash flow and ensuring effective communication with stakeholders. You will be part of a supportive team, with opportunities for progression and a work-life balance emphasis. The role is hybrid, requiring four days in office and one day remote.

Benefits

25 days of annual leave plus bank holidays

Opportunities for progression

Supportive environment

Commitment to Diversity and Inclusion

Active workplace committees for social activities

Qualifications

• Previous experience in a similar finance role in a high-volume, multi-entity environment.
• Excellent written and verbal communication skills.
• Familiarity with billing systems is advantageous.

Responsibilities

• Manage cash collection from customers across multiple group companies through billing.
• Resolve billing queries with customers and internal stakeholders.
• Foster partnerships with Commercial Teams.

Skills

Communication

Teamwork

Problem Solving

Tools

ConnectWise

aBillity

Job description

About

Who are we?

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide.

This role sits within our Hitchin-based Finance team - a small, multi-functional team committed to continuous improvement. While the primary focus of the role is Billing and Collections, you will also gain exposure to other areas of the department, specifically Accounts Payable, to promote best practices across the team.

We work Monday to Friday (from either 08:00 - 16:30 or 08:30 - 17:00), with a hybrid work model of 4 days in the office and 1 day remote.

What's the Job?

This is a key role in our finance function, ensuring excellence in the Order to Cash process and fostering strong partnerships with our Commercial Teams. The main responsibilities involve managing cash collection from customers across multiple group companies through billing on various systems, as we have grown through acquisitions. The role also involves resolving billing queries with customers and internal stakeholders, and discussing collection issues as needed.

What are we looking for?

• Previous experience in a similar role, preferably in a high-volume, multi-entity environment.
• Excellent communication skills, both written and verbal, with the ability to build stakeholder confidence.
• Good systems experience; familiarity with ConnectWise or aBillity is advantageous but not essential.
• A team player with a high level of dedication.

What you’ll get from us

• Opportunities for progression once familiar with our systems and processes. Our Managing Director, for example, started with us as an engineer!
• Knowledgeable, high-achieving, and fun colleagues.
• A supportive environment that values work-life balance.
• Commitment to Diversity and Inclusion, hiring from diverse backgrounds to strengthen our team.
• 25 days of annual leave plus bank holidays.
• Active workplace committees focused on social and wellness activities.

Sounds like you?

If you share our values and enthusiasm for delivering world-class service, we welcome your application. If you'd like to learn more, contact us at (email address removed) for an informal chat about the role.

• Location: Hitchin, England

Languages

• English