Billing & Collections Manager (15-month FTC)

UniHomes; South Yorkshire; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

UniHomes is seeking an experienced Billing & Collections Manager in Sheffield for a fifteen-month fixed-term contract. You will manage complex B2C monthly subscription billing, lead process improvements, and drive automation while maintaining a positive customer experience.

Reporting to the Financial Controller, you will lead a small team, own end-to-end billing and collections, and collaborate with Finance, Operations, Customer Service, Marketing, and CRM to optimise cash flow and processes.

Qualifications

• Minimum of three years in a similar role (Credit Control/AR/Revenue & Collections).
• Strong understanding of B2C billing, especially subscriptions.
• Knowledge of consumer credit regulations and compliance.
• Experience improving processes, automation or system enhancements.
• Excellent communication and stakeholder management skills.
• Ability to lead and develop team members.

Responsibilities

• Take ownership of billing and collections, ensuring accurate invoicing and timely collections.
• Lead and develop two Billing & Collections Assistants with coaching and performance management.
• Monitor debt collection performance and improve cash flow while minimising bad debt.
• Manage collections through GoCardless and Stripe; reconcile and resolve failed payments.
• Maintain customer and property records in Sage Intacct and ensure cash receipts are processed correctly.
• Produce revenue, cost centre, and KPI reporting to support decision making.

Skills

Process optimisation

Communication

Stakeholder management

Team leadership

Analytical skills

Attention to detail

Tools

GoCardless

Stripe

Sage Intacct

Salesforce

Excel (XLOOKUP)

Pivot tables

Job description

Sheffield City Centre (office-based and hybrid)

Term: 15 month fixed term from November 2026.

Salary: £40,000 - £45,000 pa pro rata for the contract duration.

We are looking for an experienced Billing & Collections Manager to join UniHomes on a fifteen-month fixed-term contract to provide maternity cover within the Billing & Collections function.

This isn’t your typical credit control role. You’ll manage complex B2C billing for shared utility contracts, lead process improvements, and make a real impact in a fast-growing tech business. Unlike traditional B2B credit control, this role involves managing high-volume B2C transactions, often across shared responsibility accounts. You’ll need strong process optimisation skills, excellent communication, and the ability to balance firmness with a positive customer experience.

You will have a minimum of three years’ experience in a similar role, ideally with a good understanding of B2C monthly subscription billing. You’ll be highly organised, analytical, and detail-oriented, with exceptional communication skills and the ability to work well under pressure and to deadlines.

Reporting to the Financial Controller, you will lead and develop a team of two Billing & Collections Assistants while taking ownership of billing, collections, customer account management and process improvement activities across the business.

Key Responsibilities

• Take ownership of the billing and collections process, ensuring accurate billing, timely collections and efficient resolution of billing, pricing and payment queries.
• Lead and develop a team of two Billing & Collections Assistants, providing day‑to‑day support, coaching and performance management.
• Monitor debt collection performance, reduce aged debt and oversee day‑to‑day credit control activity to support healthy cash flow and minimise bad debt.
• Manage collections through GoCardless and Stripe, ensuring accurate reconciliation and timely resolution of failed payments.
• Maintain accurate customer and property records within Sage Intacct and ensure sales transactions and cash receipts are processed correctly.
• Validate client commission calculations, investigate discrepancies, approve commission invoices and respond to related queries.
• Produce accurate and timely revenue, cost centre, dashboard and Salesforce reporting to support decision‑making across the business.
• Support the development of revenue recognition processes and maintain compliance with relevant accounting standards.
• Collaborate with Finance, Operations, Customer Service, Marketing and CRM teams to resolve complex issues, improve customer communications and enhance operational efficiency. Respond to customer queries professionally and ensure issues are followed through to resolution.
• Drive billing automation, process standardisation and continuous improvement initiatives to improve scalability, accuracy and customer experience.
• Lead process improvement projects and support the implementation of new systems and technologies.
• Manage relationships with third‑party debt collection partners and oversee associated approvals and administration.
• Review customer goodwill payments and ensure they are processed appropriately and in line with internal controls.
• Take ownership of month‑end billing and collections activities, including reconciliations, outstanding balance reviews and revenue reporting support.
• Liaise with auditors and provide ad hoc reporting and analysis as required.

Skills And Experience

• Minimum of three years’ experience in a similar role, such as Credit Control Manager, Accounts Receivable Manager, or Revenue & Collections Manager.
• Strong understanding of billing and collections processes, ideally in a B2C environment.
• Knowledge of consumer credit regulations and compliance requirements.
• Proven experience improving processes, driving automation or implementing system enhancements.
• Strong analytical skills with experience in producing and interpreting financial reports and KPIs.
• Excellent written and verbal communication skills, with strong stakeholder management, negotiation and problem‑solving abilities.
• Ability to manage sensitive customer interactions professionally while maintaining positive relationships.
• Experience managing and developing team members.
• Advanced Excel skills, including XLOOKUPs and pivot tables.
• Experience using Sage Intacct, Salesforce, and payment platforms such as GoCardless and Stripe; ability to quickly learn new technologies.
• High attention to detail, strong organisational skills and the ability to manage multiple priorities in a fast‑paced environment.

About Us

At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market‑leading student accommodation advertising platform and utility management service provider, we make finding and securing all‑inclusive student accommodation simple, seamless, and stress‑free.

We’re not just another platform. UniHomes is developing innovative technology to deliver one go‑to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency.

Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification.

Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.

If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress‑free living.

We are a team driven and united by our core values:

• Lead the Way
• In it Together
• Customers Matter
• Keep it Simple
• Rise Above Challenges
• Make it Happen

What do you get when you work here?

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events.

At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.

Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence.

We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you.

We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.