Billing Analyst

Equifax; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Friday flexibility

In-office collaboration 4 days/week

Job summary

Equifax is seeking a Billing Analyst to join the Contract to Order Team in Leeds, focused on accurate contract implementation, pricing interpretation, and timely billing.

You will analyse contract terms, maintain data across systems, resolve issues, and support process improvements. Collaboration with Billing Operations, Sales Ops, Legal, and Finance is essential, with Excel and Oracle experience valued. The role features four days in-office (Mon-Thu) with Friday flexibility to work remotely.

Qualifications

• Strong attention to detail and analytical skills.
• Ability to interpret complex contracts and manage multiple tasks.
• Experience with cross-functional teams in fast-paced environments.

Responsibilities

• Analyse and interpret complex contract language with emphasis on product and pricing accuracy.
• Implement and maintain contract details in internal systems to support accurate billing.
• Collaborate with Billing Operations, Sales Ops, Account Boarding, Legal, and Finance.
• Support process improvements and provide insights into contract-to-billing workflows.
• Manage case queues involving contract setups, cancellations, amendments, and custom requests.
• Handle customer queries, escalations, and issue resolution with root-cause analysis.
• Contribute to monthly financial closing and NPS performance.
• Prepare and present data-driven reports to track progress and opportunities.

Skills

Attention to detail

Analytical skills

Communication

Cross-functional teamwork

Problem-solving

Tools

Excel

Oracle

Job description

We’re looking for a Billing Analyst to join our Contract to Order Team —a role that plays a critical part in ensuring accurate contract implementation and billing.

As a subject matter expert, you’ll be responsible for analysing and interpreting contract terms (with a focus on pricing and products), ensuring data accuracy across systems, resolving issues, and supporting improvements that drive customer satisfaction and financial performance.

What You’ll Do

• Analyse and interpret complex contract language, with an emphasis on product and pricing accuracy.
• Implement and maintain contract details in internal systems to support accurate and timely billing.
• Collaborate with cross-functional teams, including Billing Operations, Sales Ops, Account Boarding, Legal, and Finance.
• Support process improvements and provide insights into contract-to-billing workflows.
• Manage case queues involving contract setups, cancellations, amendments, and custom requests.
• Handle customer queries, escalations, and issue resolution with a focus on root cause analysis and trend reporting.
• Contribute directly to monthly financial closing processes and Net Promoter Score (NPS) performance.
• Prepare and present data-driven reports to track progress and identify opportunities for optimization.

What Experience You Need

• Strong attention to detail and analytical skills
• Ability to interpret complex contracts and manage multiple tasks effectively
• Good knowledge of Excel
• Financial Systems knowledge such as Oracle.
• A self-starter with excellent communication and problem-solving skills
• Experience working cross-functionally in a fast-paced environment

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.