Billing Analyst

Equifax, Inc.; Leeds; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

None

Job summary

Equifax, Inc. in Leeds is seeking a Billing Analyst to join the Contract to Order Team, focusing on accurate contract implementation and billing.

You will analyse pricing and product terms, ensure data integrity across systems, and support improvements that drive customer satisfaction and financial performance. This hybrid role requires strong attention to detail, Excel and Oracle experience, cross-functional collaboration, and a proactive, problem-solving approach.

Qualifications

• Strong attention to detail and analytical skills.
• Ability to interpret complex contracts and manage multiple tasks effectively.
• Good knowledge of Excel.
• Financial Systems knowledge such as Oracle.
• A self-starter with excellent communication and problem-solving skills.
• Experience working cross-functionally in a fast-paced environment.

Responsibilities

• Analyse and interpret complex contract language, with emphasis on product and pricing accuracy.
• Implement and maintain contract details in internal systems to support accurate and timely billing.
• Collaborate with cross-functional teams, including Billing Operations, Sales Ops, Account Boarding, Legal, and Finance.
• Support process improvements and provide insights into contract-to-billing workflows.
• Manage case queues involving contract setups, cancellations, amendments, and custom requests.
• Handle customer queries, escalations, and issue resolution with a focus on root cause analysis and trend reporting.
• Contribute directly to monthly financial closing processes and Net Promoter Score (NPS) performance.
• Prepare and present data-driven reports to track progress and identify opportunities for optimization.

Skills

Analytical skills

Pricing interpretation

Contract interpretation

Excel proficiency

Cross-functional collaboration

Communication

Problem solving

Tools

Oracle

Job description

We’re looking for a Billing Analyst to join our Contract to Order Team —a role that plays a critical part in ensuring accurate contract implementation and billing.

As a subject matter expert, you’ll be responsible for analysing and interpreting contract terms (with a focus on pricing and products), ensuring data accuracy across systems, resolving issues, and supporting improvements that drive customer satisfaction and financial performance.

What you’ll do

• Analyse and interpret complex contract language, with an emphasis on product and pricing accuracy.
• Implement and maintain contract details in internal systems to support accurate and timely billing.
• Collaborate with cross-functional teams, including Billing Operations, Sales Ops, Account Boarding, Legal, and Finance.
• Support process improvements and provide insights into contract-to-billing workflows.
• Manage case queues involving contract setups, cancellations, amendments, and custom requests.
• Handle customer queries, escalations, and issue resolution with a focus on root cause analysis and trend reporting.
• Contribute directly to monthly financial closing processes and Net Promoter Score (NPS) performance.
• Prepare and present data-driven reports to track progress and identify opportunities for optimization.

What experience you need

• Strong attention to detail and analytical skills
• Ability to interpret complex contracts and manage multiple tasks effectively
• Good knowledge of Excel
• Financial Systems knowledge such as Oracle.
• A self-starter with excellent communication and problem-solving skills
• Experience working cross-functionally in a fast-paced environment

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday) , paired with Friday Flexibility to wrap up your week remotely.