Billing Analyst

ISS; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

ISS, a world-leading facility management company, seeks a Billing Analyst to enhance billing efficiency and manage customer invoicing challenges. This role demands strong analytical and interpersonal skills to foster effective collaboration. Join a diverse team committed to excellence and career development in London.

Qualifications

• Experience in a similar billing or finance role is essential.
• Strong written and verbal communication skills across all levels.
• Excellent organization and planning skills.

Responsibilities

• Review and improve billing processes for efficiency.
• Analyze unbilled receivables and issue customer statements.
• Handle billing complaints and implement new procedures.

Skills

Interpersonal skills

Analytical skills

Decision-making skills

Communication skills

Organisational skills

Education

Experience in a similar role

Job description

As a Billing Analyst, you will be part of the UK&I Controlling function, a dynamic team incorporating controls and assurance, financial reporting and accounting, billing and credit management services.

Key Responsibilities

1. Continuously review and challenge existing processes and procedures for opportunities to improve efficiency and effectiveness of customer billing.
2. Be a conduit to successful implementation of standardised, simplified ways of working.
3. Analyse Unbilled Receivables and communicate effectively with the Finance Business Partners and Controlling team to ensure prompt customer invoicing and address aging receivables problems.
4. Issue customer statements.
5. Partner with the Order to Cash (OtC) Transformation Project lead to provide feedback on new process developments and drive the implementation of new processes and procedures.
6. Handle billing complaints or errors and resolve issues swiftly.

Professional and Personal Competencies/Qualifications

• Experience in a similar role.
• Excellent interpersonal and relationship management skills.
• Strong written and verbal communication skills across all levels of seniority.
• Analytical skills.
• Good judgment and decision-making skills.
• Excellent organisation, planning, and time management skills.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience, working closely with our customers daily.

Through a unique combination of intelligent solutions, high standards, and dedicated people, we help our customers achieve their purpose — whether it’s hospitals healing patients, businesses innovating, or airports bringing passengers home. ISS is committed to doing business responsibly and values diversity and inclusion.

We offer a challenging and exciting career in an organisation that values its people. Everyone at ISS has the opportunity to develop, grow, and make a difference.

ISS is proud to be an inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background. Our commitment to diversity fosters a more creative, productive, and happy workplace.