Billing Administrator

4Com Plc; Bournemouth; On-site; GBP 24,000; Full time

Job summary

A leading telecoms company in Bournemouth is seeking a motivated Billing Administrator to support the billing team. The ideal candidate will have prior experience in customer service and administration, excellent communication skills, and a commitment to customer satisfaction. This role offers competitive pay and a range of benefits, including generous holiday entitlement and opportunities for progression.

Benefits

24 days holiday + bank holidays

Refer a friend scheme

Vodafone Advantage Discount

Discounted Gym Membership

Private Health Insurance

Company pension

Qualifications

• Previous experience in customer service and administration.
• Experience in a fast-paced environment.
• Strong communication and influencing skills.

Responsibilities

• Setting up new customer bills.
• Handling customer queries related to bills.
• Managing the monthly billing process.

Skills

Communication

Organisational skills

Customer service

Job description

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We are 4Com; an award-winning, market-leading telecoms company currently experiencing an exciting period of growth. We are seeking a motivated and experienced Billing Administrator to join our billing team.

As a Billing Administrator, you will assist the billing team leader in setting up new customer bills, working closely with other departments and team members daily. You will also ensure that issues are resolved promptly, manage customers’ expectations, and provide excellent customer service throughout.

Please note that this role is office-based in Bournemouth.

Benefits for a Billing Administrator at 4Com include:

• A starting salary of £23,500 per annum.
• An exciting, fast-paced role with future progression opportunities.
• 24 days holiday + bank holidays (increasing by 1 day each year).
• Refer a friend scheme.
• Vodafone Advantage Discount.
• Monthly Company Targeted Draw and Incentivised Lunches.
• Discounted Gym Membership.
• Employee Assistance Programme.
• Cycle to work scheme.
• Private Health Insurance (after one year of service).
• Company pension.

We are looking for someone who has:

• Previous experience in customer service and administration environments.
• Experience working in a fast-paced environment while delivering excellent customer service.
• Strong communication and influencing skills.
• Experience in complaints or customer retention is advantageous.
• Organisational skills and proficiency in written and verbal communication.

As a Billing Administrator at 4Com, your responsibilities will include:

• Setting up new customer bills.
• Inputting customer billing information into our bespoke CRM system.
• Handling customer queries related to bills.
• Managing the monthly billing process.
• Escalating complaints promptly to the Team Leader.
• Performing general administration duties.

If you believe this role is your ideal next opportunity, please get in touch today!

Please note, full ‘Rights to Work in the UK’ checks will be completed during the interview process.